IT Team Lead I

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Detroit, MI

Blue Cross Blue Shield of Michigan

When you think of <a href="" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />Learn more about your options as an external candidate. <a href="" target="_blank" rel="noopener noreferrer">Click here</a> to view open positions.

keywords: planning,departmental preferences,performance,teamwork,analysis,initiate,administration,quality assurance,skills,degree,experience,knowledge


Competitive Compensation and Benefits Package

Overview: Perform administrative and basic leadership duties by planning, directing and coordinating daily activities of an operation (production systems and equipment, production scheduling and control, reports distribution, service level support, backup, recovery, capacity and disaster recovery planning) shift team. Contribute to planning, creating and implementing an IT vision and strategy aligned with the company&rsquo;s strategic business plan. Assist in the development of corporate standards, technology architecture, technology evaluation, and transfer.<br /> <p style="font-weight: 400;"><strong>DEPARTMENTAL PREFERENCES</strong></p> <ul style="font-weight: 400;"> <li>Supervise staff monitoring and restarting production batch using CA-7 / CA-1 for Mainframe batch jobs and Tivoli Workload Scheduler for distributed batch jobs.</li> <li>Supervise mainframe support using JCL for job restart and resolution .</li> <li>Provides leadership, coaching, and guidance for team members, keeping production running on time.&nbsp;&nbsp;</li> <li>Provides support for full-time leadership during holidays and PTO days.</li> <li>Reviews and approves after special computer processing requests.</li> <li>Collaborates with other departments on establishing and documenting service delivery standards, controls and monitoring mechanisms.&nbsp;</li> <li>Strong analytical and communication skills.&nbsp; Ability to create technical policies and procedures.</li> <li>Respond to Help Desk inquiries and facilitate P1 and P2 system outages.</li> <li>Proficient in&nbsp;Microsoft Office using&nbsp; MS EXCEL and ACCESS to develop key metrics and extract monthly reporting.</li> </ul>
Responsibilities: <ul> <li>May be heavily involved in technical activities.</li> <li>Administer department policies and procedures. Initiate, develop and enforce standards and procedures in support of improved service.</li> <li>Review and ensure a high level of quality and service is maintained by meeting or exceeding commitments. Prepare periodic reports for management, as necessary or requested.</li> <li>Ensure adequate levels of service are maintained by providing cross-training and/or formal training as necessary.</li> <li>Provide input to workforce planning.</li> <li>Execute change through frequent communication to staff. Identify obstacles to change.</li> <li>Review service provider performance. Identify and confirm performance problems and notifies Service Delivery Managers.</li> <li>Maintain knowledge of current trends and new technologies in related areas.</li> <li>Other duties may be assigned.</li> </ul>
Requirements: <strong>EDUCATION AND/OR EXPERIENCE</strong><br /> <ul> <li>Bachelor's degree in related field preferred.</li> <li>Three (3) years of related IT experience.</li> <li>Supervisor or leadership experience preferred.</li> </ul> <strong><br />OTHER SKILLS AND ABILITIES</strong><br /> <ul> <li>Must possess a combination of business, technical and leadership skills and competencies understanding of client's business needs, processes, and functions</li> <li>Solid knowledge of IT infrastructure, architecture, application development and support, networks, and computer operations</li> <li>Written and verbal communication skills and the ability to influence others.</li> <li>Other related skills and/or abilities may be required to perform this job.</li> </ul>