Data Center Computer Operator

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Detroit, MI

Blue Cross Blue Shield of Michigan

When you think of <a href="" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />Learn more about your options as an external candidate. <a href="" target="_blank" rel="noopener noreferrer">Click here</a> to view open positions.

keywords: management,performance,production,analysis,schedule,management,teamwork,knowledge,skills,education,experience


Competitive Compensation and Benefits Package

Overview: Under general supervision, operates and controls all computing equipment relative to infrastructure and application processing.
Responsibilities: <ul> <li>Operates computers and peripheral equipment as required.</li> <li>Controls application processing across all platforms adhering to production schedules.</li> <li>Completes batch job and infrastructure setup requirements.</li> <li>Updates processing logs and audit trails and keep records of utilization.</li> <li>Develops and reviews Knowledge Management documentation for accuracy, may participate in training peers on all operational functions with the direction of supervision.</li> <li>Must be available to work any shift and schedule.</li> <li>Analysis of production control procedures to ensure compliance of timely batch processing.</li> <li>Reruns and restarts production to ensure timely service levels and operating levels of agreement are met.</li> <li>Communicates the status of the software, hardware and application processing, and monitoring.</li> <li>Participates in disaster recovery to execute all OCC/Operator functions and operates computers and peripheral equipment as required at the Business Recovery site.</li> <li>Create, update, resolve all incidents via the corporate Incident Management Tool and take the corrective action as defined in operating procedures.</li> <li>Monitors all OCC systems and application consoles.</li> <li>Monitoring and escalation of all batch processing, using CA-7 ABEND resolution, JCL overrides, observing queues for late or abended job status.</li> <li>Monitor Distributed batch systems using Tivoli Workload Scheduler to identify the late or abended status and escalate as necessary.</li> <li>Monitor Mainframe MVS operation systems LPARs and respond to outstanding master console messages</li> <li>(Examples include, cancel user IDs or jobs, restarting printers, resolving job contentions, etc.)</li> <li>Monitor health of real-time monitoring for applications, servers, and networks; using DCRUM, Server Vantage, SolarWinds, Omegaview and Dynatrace.</li> <li>Perform system health checks, including server health check reporting, virus/malware threat monitoring, and holiday call center testing for open/closed statuses.</li> <li>Update metrics as required for real-time and production batch.</li> <li>Respond to Priority 1 and 2 incidents as required. Duties include; v-text alert communications, updating system alerts, participate in or assist to open conference calls for resolution analysis.</li> <li>Field phone calls, generate questions and emails supplied by support teams.</li> <li>Perform monitoring, triage and escalate issues to appropriate IT departments or owners for resolution analysis.</li> <li>Perform other related duties as assigned.</li> </ul>
Requirements: <ul> <li><span style="font-family: Arial; font-size: medium;">High school graduate or GED equivalent is required.</span></li> <li><span style="font-family: Arial; font-size: medium;">Two (2) years college or four (4) years equivalent work experience in Information Technology on mainframe and client-server platforms.</span></li> <li><span style="font-family: Arial; font-size: medium;">Working knowledge of enterprise hardware, software, operating systems, and peripherals.</span></li> <li><span style="font-family: Arial; font-size: medium;">Working knowledge of operators functions within MVS, JES2, CA-7, OMEGAMON, OMEGA VIEW, Tivoli Workload Scheduler, AIX, Connect Direct, Windows, TSO, and EOS.</span></li> <li><span style="font-family: Arial; font-size: medium;">Working knowledge of IBM JCL/coding, cataloged procedures, SMS files, batch job restart methods and overrides.</span></li> <li><span style="font-family: Arial; font-size: medium;">Working knowledge of batch submission, processing restrictions, scheduling techniques, and alerts and monitors.</span></li> <li><span style="font-family: Arial; font-size: medium;">Working knowledge of using reference manuals to diagnose error codes in operating systems and business application and taking the recommended corrective action to resolve errors.</span></li> <li><span style="font-family: Arial; font-size: medium;">General knowledge of business continuity dependencies and recovery procedures for operating systems and application backups and restores.</span></li> <li><span style="font-family: Arial; font-size: medium;">Strong analytical and communication skills needed to create instructions, respond to inquiries and help Desk Skills relay instructions to others.</span></li> <li><span style="font-family: Arial; font-size: medium;">Working knowledge of Microsoft Windows XP, EXCEL, WORD, and Outlook</span></li> <li><span style="font-family: Arial; font-size: medium;">Other related skills and/or abilities may be required to perform this job.</span></li> </ul> <div><span style="font-family: Arial; font-size: medium;"><em>**This will be the day shift from 8:00 am -4:30 m**</em></span></div>