IT Team Lead II

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Detroit, MI

Blue Cross Blue Shield of Michigan

When you think of <a href="" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />Learn more about your options as an external candidate. <a href="" target="_blank" rel="noopener noreferrer">Click here</a> to view open positions.

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Competitive Compensation and Benefits Package

Overview: Perform administrative and basic leadership duties by planning, directing and coordinating daily activities of an assigned functional area group/team. Contribute to planning, creating and implementing an IT vision and strategy aligned with the company&rsquo;s strategic business plan. Assist in the development of corporate standards, technology architecture, technology evaluation, and transfer.<br /> <p style="font-weight: 400;"><strong>DEPARTMENTAL PREFERENCES</strong></p> <p style="font-weight: 400;">Perform coaching, training, and guidance to newly formed and existing Agile project teams (and extended team stakeholders) who may have little to no Agile experience.&nbsp; Additional engagement responsibilities will be to utilize community ideas to support process improvement initiatives.&nbsp; General support for the efforts of the BCBSM Agile Community of Excellence to extend Agile transformation throughout the organization.</p>
Responsibilities: <ul> <li> <div><span style="font-size: small;">Lead the delivery of one or more IT services required supporting the IT strategy.</span></div> </li> <li> <div><span style="font-size: small;">Provide input to business technology planning for an IT process.&nbsp; Assist in managing IT technology administration/operations/support to ensure successful fulfillment of end-user requirements.&nbsp; Assist in maintaining and controlling department budget, schedule, and resources.&nbsp; Meet regularly with team to gather work statuses.</span></div> </li> <li> <div><span style="font-size: small;">P</span><span style="font-size: small;">rovide input into the demand management process.&nbsp; Ensure compliance with enterprise technology standards, governance processes, and performance metrics to ensure IT delivers value to the enterprise.&nbsp;&nbsp;</span><span style="font-size: small;">Ensure adherence to policies, procedures, and standards.</span></div> </li> <li> <div><span style="font-size: small;">Review and ensure a high level of quality and service is maintained by meeting or exceeding commitments.&nbsp; Identify opportunities for process improvements.&nbsp; Implement defined process improvements.&nbsp; Support the user community in system and process matters/issues.&nbsp; Administer efficient customer service to internal clients.&nbsp; Prepare periodic reports for management, as necessary or requested.</span></div> </li> <li> <div><span style="font-size: small;">Forecast costs by providing input into the annual budget planning process.&nbsp; Assist in managing budget and takes appropriate steps to stay within budget.</span></div> </li> <li> <div><span style="font-size: small;">Discuss work progress and obstacles. Provide advice, guidance, encouragement and constructive feedback.&nbsp; Ensure work, information, ideas, and technology flow freely across teams.&nbsp; Establish measurable individual and team objectives that are aligned with business and organizational goals.&nbsp; Document and present performance assessments.</span></div> </li> <li> <div><span style="font-size: small;">Recognize and reward associates commensurate with performance.&nbsp;&nbsp;</span><span style="font-size: small;">Partner with direct reports to establish a career development plan that is aligned to the achievement of performance and career goals.&nbsp; Provide ongoing feedback for development.&nbsp; Comply with organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.&nbsp; Provide input to the identification and development of potential future leaders.</span></div> </li> <li> <div><span style="font-size: small;">Identify the roles, skills, and knowledge required to achieve goals.&nbsp; Forecast staffing requirements (e.g., headcount, skills) for the team.&nbsp; Ensure staff has the resources and skills needed to support all work initiatives. Participate in IT workforce deployment activities.</span></div> </li> <li> <div><span style="font-size: small;">Advocate the need for change.&nbsp; Act as a change agent to implement and manage best practices within area of responsibility.&nbsp; Execute change through frequent communication to staff.&nbsp; Coach staff through the change.&nbsp; Identify and remove obstacles to change.&nbsp; Generate appropriate communication, process and educational plans for mitigating the disruption of change.</span></div> </li> <li> <div><span style="font-size: small;">Review service provider performance.&nbsp; Identify and confirm performance problems and notifies Service Delivery Managers.</span></div> </li> <li> <div><span style="font-size: small;">Maintain knowledge of current trends and new technologies in related areas. Other duties may be assigned</span></div> </li> </ul>
Requirements: <ul style="font-weight: 400;"> <li>Coaches delivery teams, ScrumMasters, Product Owners and other related leaders on Agile mindset, values, principles, and practices</li> <li>Guides the team and organization by modeling Agile frameworks</li> <li>Initially leads daily scrums, sprint reviews, and planning meetings in a way that ensures full team engagement; set example that Scrum Masters should exhibit</li> <li>Coaches team to raise and work to remove impediments</li> <li>Fosters close cooperation across all team members, roles and functions; encourage cross-training and supporting each other</li> <li>Facilitates communication and collaboration inside and outside the team; instill full transparency to promote effective business decision making</li> <li>Inspire excitement within the team for the use of Agile</li> <li>Help advance the goals of the Agile Community of Excellence (Agile CoE); includes development opportunities for people, processes, and tools</li> </ul> <p style="font-weight: 400;"><strong>EDUCATION AND/OR EXPERIENCE</strong></p> <ul style="font-weight: 400;"> <li>Bachelor's degree in related field required.</li> <li>Five (5) years of relevant IT and business/industry work experience required.</li> <li>Experience in supervising and building relationships with people at all levels required.</li> </ul> <p style="font-weight: 400;"><strong>OTHER SKILLS AND ABILITIES</strong></p> <ul style="font-weight: 400;"> <li>Decision making, critical and strategic thinking skills.</li> <li>Must possess a combination of business, technical and leadership skills and competencies understanding of client's business needs, processes, and functions</li> <li>Solid knowledge of IT infrastructure, architecture, application development and support, networks, and computer operations</li> <li>Written and verbal communication skills and the ability to influence others.</li> <li>Ability to achieve or exceed planned outcomes and produce results.</li> <li>Other related skills and/or abilities may be required to perform this job.</li> </ul>