IT Engineer II

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Detroit, MI

Blue Cross Blue Shield of Michigan

When you think of <a href="https://www.bcbsm.com/" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="http://www.bcbsm.com/index/about-us/our-company.html" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />Learn more about your options as an external candidate. <a href="https://bcbsm.taleo.net/careersection/2/jobsearch.ftl?lang=en" target="_blank" rel="noopener noreferrer">Click here</a> to view open positions. http://www.bcbsm.com

keywords: relationships,performance,teamwork,design,develop,analysis,consulting,quality assurance,security,teamwork,forecast,skills,knowledge,degree,experience,professional

Full-Time

Competitive Compensation and Benefits Package

Overview: <span style="font-size: small;">Design, build, test, implement, maintain, and optimize the network, telecommunications, desktop, and mobility system infrastructure and operations. Monitor and optimize the performance of operating systems and applications. Diagnose system failures and take corrective action. Use strong client service orientation to ensure all requests and problems are resolved. Coordinate and work on multiple cross-functional initiatives/workgroups and projects as a team member, sometimes as a technical lead. Develop/build complex systems that may have a system-wide impact and integrate across the organization.</span>
Responsibilities: <ul> <li> <div><span style="font-size: small;">Participate in short- and long-term planning effort with stakeholders IT groups. Develop cost/time estimates.</span></div> </li> <li> <div><span style="font-size: small;">Work with business analysts, Architecture, and stakeholders to understand business needs. Evaluate technical requirements for projects to determine the impact on the infrastructure. Determine systems specifications, input/output processes and working parameters for hardware/software compatibility.</span></div> </li> <li> <div><span style="font-size: small;">Design and implement security solutions. Maintain existing security capabilities, making recommendations and implementing appropriate up to date security technologies. Make recommendations to improve security and participate in investigations as needed.</span></div> </li> <li> <div><span style="font-size: small;">Assist in establishing requirements, methods and procedures for routine maintenance.</span></div> </li> <li> <div><span style="font-size: small;">Design, plan and lead testing efforts and coordinate feedback of test results. Develop test case files. Conduct testing to ensure requirements are met.</span></div> </li> <li> <div><span style="font-size: small;">Deploy and review new, modified or enhanced system components or services. Operationalize new components for service.</span></div> </li> <li> <div><span style="font-size: small;">Ensure performance meets the present and future needs of the business. Forecast utilization patterns and identify modifications or upgrades. Recommend changes/enhancements for improved systems availability, reliability, and performance. Recommend operational metrics. Analyze metrics to understand performance and identify opportunities for continuous improvements.</span></div> </li> <li> <div><span style="font-size: small;">Perform Level 3 issue assessment and resolution on systems. Investigate alternative methods to expedite problem resolution.&nbsp; Recommend procedures and controls for problem resolution or create temporary solutions until permanent solutions can be implemented. Research, analyze and recommend the implementation of software or hardware changes to rectify any problems. Participate in the identification of vulnerabilities and mitigation plan. Assist in the development of disaster recovery plans with service providers.</span></div> </li> <li> <div><span style="font-size: small;">Support and help establish systems environment standards. Work with auditors and security groups to ensure adherence to governance, regulations, and compliance with policies and procedures.</span></div> </li> <li> <div><span style="font-size: small;">Work with vendors to resolve problems. Monitor services provided by vendors to ensure service levels meet requirements. Evaluate vendor solutions to ensure compliance with requirements and cost-effectiveness.</span></div> </li> <li> <div><span style="font-size: small;">Document new or modified functions, modules, test activities/results, and other areas. Ensures all documentation is delivered according to specified guidelines and on selected media.</span></div> </li> <li> <div><span style="font-size: small;">Provide leadership, coaching and mentoring to less-experienced team members.</span></div> </li> <li> <div><span style="font-size: small;">Other duties as assigned.</span></div> </li> </ul>
Requirements: <p><strong><span style="font-size: small;">EDUCATION AND/OR EXPERIENCE</span></strong></p> <ul> <li><span style="font-size: small;">Bachelor's degree in related field preferred.</span></li> <li><span style="font-size: small;">5 years of relevant technical work experience required.</span></li> <li><span style="font-size: small;">Relevant certification is required.</span></li> <li><span style="font-size: small;">Demonstrate knowledge of broad range hardware and software products.</span></li> </ul> <p><strong><span style="font-size: small;">OTHER SKILLS AND ABILITIES</span></strong></p> <ul> <li><span style="font-size: small;">Knowledge of products and services.</span></li> <li><span style="font-size: small;">Ability to be flexible and adapt to changing environments</span></li> <li><span style="font-size: small;">Written and verbal communication skills and ability to work collaboratively with system users and other technical colleagues.</span></li> <li><span style="font-size: small;">Ability to work independently or within a team environment.</span></li> <li><span style="font-size: small;">Analytical thinking skills.</span></li> <li><span style="font-size: small;">Other related skills and/or abilities may be required to perform this job.</span></li> </ul>