IT Manager I - MA Administrative Support Manager

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Detroit, MI

Blue Cross Blue Shield of Michigan

When you think of <a href="" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />Learn more about your options as an external candidate. <a href="" target="_blank" rel="noopener noreferrer">Click here</a> to view open positions.

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Competitive Compensation and Benefits Package

Overview: <p><span style="font-family: Arial;">Plan, organize, direct and control, and lead assigned functional area and ensure its alignment with business objectives. Operate within broad objectives to ensure optimum utilization of capital, staffing, and equipment.&nbsp;&nbsp;Oversee the development of corporate standards, technology architecture, technology evaluation, and transfer.&nbsp;&nbsp;Administrative creation, execution/oversight, and management of processes, procedures, standards within the Senior Health Services IT area.&nbsp;</span></p> <p><span style="font-family: Arial;">&nbsp;</span></p> <p><span style="font-family: Arial;"><strong><em><u>Departmental Preferences:</u></em></strong></span></p> <ul> <li> <p><span style="font-family: Arial;">5+ years of management experience which includes:</span></p> <ul> <li> <p><span style="font-family: Arial;">IT Finance and Budget</span></p> </li> <li> <p><span style="font-family: Arial;">Audit requirements and procedures, preferably IT audits</span></p> </li> <li> <p><span style="font-family: Arial;">Vendor Management</span></p> </li> <li> <p><span style="font-family: Arial;">Contract Administration</span></p> </li> <li> <p><span style="font-family: Arial;">Risk Management</span></p> </li> </ul> </li> </ul> <p><span style="font-family: Arial;">&nbsp;</span></p> <p><span style="font-family: Arial;">&nbsp;</span></p> <p><strong><u><em><span style="font-family: Arial;">Departmental Duties and Responsibilities:&nbsp;</span></em></u></strong></p> <ul> <li> <p><span style="font-family: Arial;">Identify, coordinate the development, monitor, and report on required IT metrics, and associated service level agreements, (SLAs) for Senior Health Services, (SHS), with supported Emerging Markets, (EM) plans.</span></p> </li> <li> <p><span style="font-family: Arial;">Monitor, track, and report monthly budget variances across each of the supported Emerging Market plans.</span></p> </li> <li> <p><span style="font-family: Arial;">Organize/prepare the annual Senior Health Services IT budgets; develop required work plans for managing/tracking base support activities.</span></p> </li> <li> <p><span style="font-family: Arial;">Maintain the detail and summary staffing plans for SHS IT to ensure maximum utilization of IT resources and the support of SHS</span></p> </li> <li> <p><span style="font-family: Arial;">Coordination/management/monitoring of Senior Health Services IT audit activities &ndash; including internal, CMS, MAR Controls, and Key group customer events and tracking/resolving/closing all identified issues.</span></p> </li> <li> <p><span style="font-family: Arial;">Interface with internal/external vendors/plan partners involving contract administration, Iwo development/creation, and contract execution.</span></p> </li> </ul>
Responsibilities: <ul> <li>Manage the delivery of one or more IT service required supporting the IT strategy. Contribute to the development of an IT strategy.</li> <li>Provide clarity on objectives, scope and organizational change management. Provide input to business technology planning. Manage IT technology solutions to ensure successful fulfillment of end-user requirements, proper and accurate testing and sound implementation. Deliver solutions consistent within current context of overall architecture. Maintain and control budget, schedule and resources. Meet regularly with team to gather work statuses.</li> <li>Participate in an advisory board/governance committee (e.g., change management, architecture, data quality) to manage IT services demand. Provide input into demand management process and executes on plan. Ensure compliance with enterprise technology standards, governance processes, and performance metrics to ensure IT delivers value to the enterprise. Ensure adherence to policies, procedures, and standards.</li> <li>Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output. Measure service performance. Identify opportunities for process improvements and then implement. Support the user community in system and process matters/issues. Ensure efficient customer service to internal clients and external vendors.</li> <li>Forecast and manage technology costs by providing input into annual budget planning and provides for consolidation. Manage budget and take appropriate steps to stay within budget.</li> <li>Discuss work progress and obstacles. Provide advice, guidance, encouragement and constructive feedback.</li> <li>Ensure work, information, ideas, and technology flow freely across teams. Establish measurable individual and team objectives that are aligned with business and organizational goals. Document and present performance assessments. Recognize and reward associates commensurate with performance. Partner with direct reports to establish a career development plan that is aligned to achievement of performance and career goals. Implement organizational talent management processes, policies and procedures (e.g., staffing, EEO, diversity, performance management, career development, reward and recognition, and retention.) Provide input to the identification and development of potential future leaders.</li> <li>Identify the roles, skills and knowledge required to achieve organization goals. Forecast staffing requirements (e.g., headcount, skills). Ensure staff has the resources and skills needed to support all work initiatives.</li> <li>Participate in IT workforce deployment activities.</li> <li>Approve vendor contracts within budget authority. Review vendor contracts for alignment with desired results. Provide advice to the vendor relationship decision-making and contract development processes. Identifies and confirms performance problems and notifies Contract Managers.</li> <li>Other duties may be assigned.</li> </ul>
Requirements: <p><span style="font-family: Arial; font-size: medium;"><u><em><strong>EDUCATION AND/OR EXPERIENCE</strong></em></u></span></p> <ul> <li> <div><span style="font-family: Arial;">Bachelor's degree in related field required.<br /></span></div> </li> <li><span style="font-family: Arial;">Seven (7) years of relevant IT and business/industry work experience required.</span></li> <li><span style="font-family: Arial;">Experience in supervising and building relationships with people at all levels required.</span></li> </ul> <p><span style="font-family: Arial;"><strong><em><u>OTHER SKILLS AND ABILITIES</u></em></strong></span></p> <ul> <li><span style="font-family: Arial;">Decision making, critical and strategic thinking skills ability to achieve or exceed planned outcomes.</span></li> <li><span style="font-family: Arial;">Must possess a combination of business, technical and leadership skills and competencies understanding of client's business needs, processes, and functions</span></li> <li><span style="font-family: Arial;">Solid knowledge of IT infrastructure, architecture, application development and support, networks, and computer operations</span></li> <li><span style="font-family: Arial;">Written and verbal communication skills and the ability to influence others.</span></li> <li><span style="font-family: Arial;">Demonstrated ability to launch and deliver a single IT project on time and within budget.</span></li> <li><span style="font-family: Arial;">Ability to work with a variety of individuals and groups in a collaborative manner.</span></li> <li><span style="font-family: Arial;">Other related skills and/or abilities may be required to perform this job.</span></li> </ul>