IT Manager I

<strong>With more than 8,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust. Interested in joining us?</strong>

Detroit, MI

Blue Cross Blue Shield of Michigan

When you think of <a href="" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />Learn more about your options as an external candidate. <a href="" target="_blank" rel="noopener noreferrer">Click here</a> to view open positions.&nbsp;

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Competitive Total Compensation Package

Overview: <span id="requisitionDescriptionInterface.ID1545.row1" class="text" title=""><span style="font-size: small;"><strong>Plan, organize, direct and control, and lead assigned functional area and ensure its alignment with business objectives. Operate within broad objectives to ensure optimum utilization of capital, staffing and equipment.&nbsp; Oversee the development of corporate standards, technology architecture, technology evaluation and transfer.</strong></span></span>
Responsibilities: <ul> <li> <div style="margin-bottom: 0px; margin-top: 0px;"><span style="font-size: small;">Manage the delivery of one or more IT service required supporting the IT strategy.&nbsp; </span><span style="font-size: small;">C</span><span style="font-size: small;">ontribute to the development of an IT strategy. </span></div> </li> <li> <div style="margin-bottom: 0px; margin-top: 0px;"><span style="font-size: small;">Provide clarity on objectives, scope and organizational change management.&nbsp; </span><span style="font-size: small;">Provide input to business technology planning.&nbsp; </span><span style="font-size: small;">Manage IT technology solutions to ensure successful fulfillment of end-user requirements, proper and accurate testing and sound implementation.&nbsp;</span><span style="font-size: small;">Deliver solutions consistent within current context of overall architecture.&nbsp;</span><span style="font-size: small;">Maintain and control budget, schedule and resources.&nbsp;</span><span style="font-size: small;">Meet regularly with team to gather work statuses. </span></div> </li> <li> <div style="margin-bottom: 0px; margin-top: 0px;"><span style="font-size: small;">Participate in an advisory board/governance committee (e.g., change management, architecture, data quality) to manage IT services demand.&nbsp; </span><span style="font-size: small;">Provide input into demand management process and executes on plan.&nbsp; </span><span style="font-size: small;">Ensure compliance with enterprise technology standards, governance processes, and performance metrics to ensure IT delivers value to the enterprise.&nbsp; </span><span style="font-size: small;">Ensure adherence to policies, procedures, and standards. </span></div> </li> <li> <div style="margin-bottom: 0px; margin-top: 0px;"><span style="font-size: small;">Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output. </span><span style="font-size: small;">Measure service performance.&nbsp; </span><span style="font-size: small;">Identify opportunities for process improvements and then implement. </span><span style="font-size: small;">Support the user community in system and process matters/issues.&nbsp; </span><span style="font-size: small;">Ensure efficient customer service to internal clients and external vendors. </span></div> </li> <li> <div style="margin-bottom: 0px; margin-top: 0px;"><span style="font-size: small;">Forecast and manage technology costs by providing input into annual budget planning and provides for consolidation.&nbsp; </span><span style="font-size: small;">Manage budget and take appropriate steps to stay within budget. </span></div> </li> <li> <div style="margin-bottom: 0px; margin-top: 0px;"><span style="font-size: small;">Discuss work progress and obstacles. </span><span style="font-size: small;">Provide advice, guidance, encouragement and constructive feedback. </span></div> </li> <li> <div style="margin-bottom: 0px; margin-top: 0px;"><span style="font-size: small;">Ensure work, information, ideas, and technology flow freely across teams.&nbsp; </span><span style="font-size: small;">Establish measurable individual and team objectives that are aligned with business and organizational goals.&nbsp;</span><span style="font-size: small;">Document and present performance assessments.&nbsp; </span><span style="font-size: small;">Recognize and reward associates commensurate with performance.&nbsp;&nbsp; </span><span style="font-size: small;">Partner with direct reports to establish a career development plan that is aligned to achievement of performance and career goals.&nbsp; </span><span style="font-size: small;">Implement organizational talent management processes, policies and procedures (e.g., staffing, EEO, diversity, performance management, career development, reward and recognition, and retention.)&nbsp; </span><span style="font-size: small;">Provide input to the identification and development of potential future leaders. </span></div> </li> <li> <div style="margin-bottom: 0px; margin-top: 0px;"><span style="font-size: small;">Identify the roles, skills and knowledge required to achieve organization goals.&nbsp;</span><span style="font-size: small;">Forecast staffing requirements (e.g., headcount, skills).&nbsp; </span><span style="font-size: small;">E</span><span style="font-size: small;">nsure staff has the resources and skills needed to support all work initiatives.&nbsp;</span><span style="font-size: small;">Participate in IT workforce deployment activities. </span></div> </li> <li> <div style="margin-bottom: 0px; margin-top: 0px;"><span style="font-size: small;">Advocate the need for change. A</span><span style="font-size: small;">ct as a change agent to implement and manage best practices within area of responsibility.&nbsp; Execute change through frequent, communication to staff and clients about the change and the impact of the change (individual and business). </span><span style="font-size: small;">Consistently advocates for the change.&nbsp; </span><span style="font-size: small;">Coach staff through the change.&nbsp;</span><span style="font-size: small;">Identify and remove obstacles to change.&nbsp;&nbsp;</span><span style="font-size: small;">G</span><span style="font-size: small;">enerate appropriate communication, process and educational plans for mitigating the disruption of change. </span></div> </li> <li> <div style="margin-bottom: 0px; margin-top: 0px;"><span style="font-size: small;">Approve vendor contracts within budget authority.&nbsp; Review vendor contracts for alignment with desired results.&nbsp; Provide advice to the vendor relationship decision-making and contract development processes. Identifies and confirms performance problems and notifies Contract Managers. </span></div> </li> <li> <div style="margin-bottom: 0px; margin-top: 0px;"><span style="font-size: small;">Anticipate and analyze trends in technology while assessing the emerging technologies impacts.</span></div> </li> <li> <div style="margin-bottom: 0px; margin-top: 0px;"><span style="font-size: small;">P</span><span style="font-size: small;">lan, organize, direct and control, and lead assigned functional area and ensure its alignment with business objectives. Operate within broad objectives to ensure optimum utilization of capital, staffing and equipment.&nbsp; Oversee the development of corporate standards, technology architecture, technology evaluation and transfer. </span></div> </li> <li> <div style="margin-bottom: 0px; margin-top: 0px;"><span style="font-size: small;">Other duties may be assigned.</span></div> </li> </ul> <div><strong><em><u><span style="font-size: small;">&nbsp;</span></u></em></strong></div>
Requirements: <div id="requisitionDescriptionInterface.ID1502.row1" class="contentlinepanel" title=""> <div><strong><em><u><span style="font-size: small;">Required Departmental Experience:</span></u></em></strong></div> <ul type="disc"> <li><span style="font-size: small;">Must have the&nbsp;experience integrating technologies such as LDAP and Active Directory</span></li> <li><span style="font-size: small;">3+ years of working experience supporting logon, registration, and identity systems</span></li> <li><span style="font-size: small;">5+ years of experience with Web Development technologies like Java.</span></li> <li><span style="font-size: small;">3+ years of experience with databases like MS SQL Servers, Oracle etc.</span></li> <li><span style="font-size: small;">Preferred experience with other tools and technologies like ISIM (TIM), SUN Identity and Access Management, Oracle WaveSet, </span></li> <li><span style="font-size: small;">Other duties may be assigned.</span></li> </ul> <div><span style="font-size: small;">&nbsp;</span></div> <div><strong><em><u><span style="font-size: small;">Departmental Duties and Responsibilities:</span></u></em></strong></div> <ul type="disc"> <li><span style="font-size: small;">Ensures long-term requirements of systems operations and administration are included in the overall information systems planning of the organization.&nbsp; </span></li> <li><span style="font-size: small;">Ensures that systems and servers is installed, configured and maintained correctly. </span></li> <li><span style="font-size: small;">Directs the activities of project team members as appropriate.</span></li> <li><span style="font-size: small;">Operational Support, Maintenance, Troubleshooting and Administration of production systems.&nbsp; </span></li> <li><span style="font-size: small;">Determines system enhancements and tuning that will improve the reliability and performance of the system.&nbsp; </span></li> <li><span style="font-size: small;">Determines, sets-up, and monitors systems and servers for environment based on organization's architectural needs.&nbsp; </span></li> <li><span style="font-size: small;">Investigates new developments and makes recommendations on additions or replacements.&nbsp; </span></li> <li><span style="font-size: small;">Interfaces with the appropriate architecture groups to ensure that a unified direction is in place and is being followed.&nbsp; </span></li> <li><span style="font-size: small;">Extensive creativity required across areas of expertise.&nbsp; </span></li> <li><span style="font-size: small;">A high proficiency level in specific job related skills is required.</span></li> <li><span style="font-size: small;">Identify, implement and monitor best practices for technology architecture in area of expertise. </span></li> <li><span style="font-size: small;">Has wide latitude in determining creative solutions to strategic and operational needs. </span></li> <li><span style="font-size: small;">Interface with vendors for troubleshooting purposes and proper engagement of backline support</span></li> <li><span style="font-size: small;">Strong work ethic</span></li> <li><span style="font-size: small;">Ability to thrive in a constantly changing environment</span></li> <li><span style="font-size: small;">Demonstrated experience in the creation and management of technical documentation</span></li> <li><span style="font-size: small;">Collaborative in approach to working with a team</span></li> <li><span style="font-size: small;">Highly creative in approach to problem solving</span></li> <li><span style="font-size: small;">Demonstrated ability to learn new technologies quickly</span></li> </ul> </div> <div class="staticcontentlinepanel">&nbsp;</div> <div id="requisitionDescriptionInterface.ID1558.row1" class="contentlinepanel" title=""> <div id="requisitionDescriptionInterface.ID1574.row1" class="inlinepanel" style="display: inline;" title=""><span class="subtitle">Qualifications</span></div> <span class="blockpanel"><span class="">&nbsp;</span></span> <p style="margin-bottom: 0px; margin-top: 0px;"><span style="font-size: small;"><strong>EDUCATION AND/OR EXPERIENCE </strong></span></p> <ul> <li><span style="font-size: small;">Bachelor's degree in related field required. </span></li> <li><span style="font-size: small;">Seven (7) years of relevant IT and business/industry work experience required.</span></li> <li><span style="font-size: small;">Experience in supervising and building relationships with people at all levels required.</span></li> </ul> <p style="margin-bottom: 0px; margin-top: 0px;">&nbsp;</p> <p style="margin-bottom: 0px; margin-top: 0px;"><span style="font-size: small;"><strong>OTHER SKILLS AND ABILITIES </strong></span></p> <ul> <li>Decision making, critical and strategic thinking skills ability to achieve or exceed planned outcomes.</li> <li>Must possess a combination of business, technical and leadership skills and competencies understanding of client's business needs, processes and functions</li> <li>Solid knowledge of IT infrastructure, architecture, application development and support, networks, and computer operations</li> <li>Written and verbal communication skills and the ability to influence others.</li> <li>Demonstrated ability to launch and deliver a single IT project on time and within budget.</li> <li>Ability to work with a variety of individuals and groups in a collaborative manner.</li> <li><span style="font-size: small;">Other related skills and/or abilities may be required to perform this job.</span></li> </ul> <div><em><br /><br />All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.</em></div> </div>