Business Systems Analyst Sr

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Detroit, MI

Blue Cross Blue Shield of Michigan

When you think of <a href="https://www.bcbsm.com/" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.&nbsp;<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="http://www.bcbsm.com/index/about-us/our-company.html" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />For Application Timeline &amp; Selection Process:&nbsp;<a href="https://s3.amazonaws.com/data.vizirecruiter.com/Images/BCBSMCareers+-+Quick+Reference+Guide.pdf" target="_blank" rel="noopener noreferrer">Click Here</a>. Learn more about your options as an external candidate. <a href="https://ejko.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3/requisitions" target="_blank" title="BCBSM" rel="noopener noreferrer">Click here</a> to view open positions. http://www.bcbsm.com

keywords: position summary,position details,business analysis,application development,systems analysis,process improvements,management,education,experience,knowledge,skills,departmental preferences

Non-Manager

Competitive Total Compensation Package

Overview: <strong>Perform functions to include but not limited to business and systems analysis, application development and process improvement. Serve as a liaison between the business area and the IT organization when needed. Identify, document and communicate system and process changes necessary to improve system and operational performance measures. &nbsp;Possess an in-depth knowledge of line of business while contributing to the identification, analysis and recommendation of technical process improvement initiatives. Support highly complex business processes requiring design or integration of technical solutions that may cross multiple functions of the business. Design, create and implement technical solutions. Serve as a lead role.</strong>
Responsibilities: <p><strong>Business Analysis</strong></p> <ul> <li> <div>Conduct data gathering and analysis to understand business strategy requirements. Provide direction for short and long-term planning sessions and provide direction to ensure understanding of business goals and direction.</div> </li> <li> <div>Evaluate ongoing department activity and propose new tools or technologies.</div> </li> </ul> <p>&nbsp;</p> <p><strong>Application Development</strong></p> <ul> <li> <div>Assist in the business process redesign and documentation as needed for new technology. Assist in the application development process for multiple applications to ensure application software is delivered on time and within budget.&nbsp; Ensure all system development lifecycle processes and standards are followed.</div> </li> <li> <div>Design, code, test, debug, document, implement and maintain complex business applications. Provide ongoing maintenance of applications.</div> </li> <li> <div>Provide analytical support related to business applications, infrastructure and technology related activities.</div> </li> </ul> <p>&nbsp;</p> <p><strong>Systems Analysis</strong></p> <ul> <li> <div>May serve as subject matter expert related to interface problem identification, triage and resolution of complex inquiries. Discuss users&rsquo; needs and determine vulnerabilities or areas of poor performance to boost productivity, efficiency and accuracy in our computer systems. Develop system solutions by preparing and evaluating alternative workflow solutions.&nbsp;</div> </li> <li> <div>Perform release management and end to end testing of system changes.</div> </li> <li> <div>Identify, investigate, resolve and escalate problems a needed.&nbsp; Gather data to support recommendations to address problems.&nbsp; Procure additional technical assistance to help in problem resolution.</div> </li> </ul> <p>&nbsp;</p> <p><strong>Process Improvements</strong></p> <ul> <li> <div>Work as a team member or lead on medium or large process complex improvement initiatives supporting the business customer(s)/services(s).</div> </li> <li> <div>Analyze and evaluate business requirements and current processes and interfaces to identify gaps and areas of improvement.</div> </li> <li> <div>Develop process requirements and recommendations and communicate for the implementation of technical business solutions.</div> </li> </ul> <p>&nbsp;</p> <p><strong>Other Duties and Responsibilities</strong></p> <ul> <li> <div>Design and develop reports and data delivery to accommodate changing business requirements. Investigate, resolve and escalate problems.&nbsp;</div> </li> <li> <div>Adhere to policies and procedures supporting audits to ensure compliance with regulatory requirements.</div> </li> <li> <div>Train and educate users on new and existing tools. Coach and transfer knowledge to less experienced team members.</div> </li> <li> <div>Other duties may be assigned.&nbsp;</div> </li> </ul>
Requirements: <ul> <li>Bachelor's degree in related field preferred.</li> <li>Five (5) years of relevant technical or business work experience required.</li> <li>Experience in managing cross functional teams or projects required.</li> <li>Advanced knowledge preferred in : <ul> <li> <div>system development life cycle</div> </li> <li> <div>process design, re-engineering, and organization transformation, Six Sigma, CMMI or ITIL</div> </li> <li> <div>computer programming languages</div> </li> </ul> </li> <li>Basic knowledge of business operations and systems requirement processes.</li> <li>Strong technical, analytical, systems skills.</li> <li>Display innovation in identifying, proposing, and overseeing the execution of business solutions.</li> <li>Written and verbal communication skills interpersonal skills.</li> <li>Ability to provide technical or business guidance to clients, both internal and external.</li> <li>Ability to work independently, or within a team environment.</li> <li>Other related skills and/or abilities may be required to perform this job.</li> </ul> <p>&nbsp;</p> <p><strong>Departmental Preferences</strong></p> <ul> <li>Proven track record designing, implementing, or leading Interactive Voice Response (IVR) solutions, preferably in a healthcare or insurance environment.&nbsp; Knowledge of popular IVR technologies (e.g., Genesys, Google, Avaya, Cisco, Nuance).</li> <li>Demonstrated ability to successfully lead/work with Scrum teams, including backlog grooming, sprint planning, and stakeholder communication.&nbsp; Experience with tools such as JIRA, Confluence, or Visio, for documentation and tracking.</li> <li>Experience navigating HIPAA, HITECH, and other regulatory requirements.</li> <li>Background of leading/participating in SIT/UAT testing, pilot programs, and post‑implementation reviews. &nbsp;&nbsp;Proficiency with the development of test cases/criteria and the use of automated testing technologies (e.g. Cyara).</li> </ul>