Agent Support Specialist

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Detroit, MI

Blue Cross Blue Shield of Michigan

When you think of <a href="https://www.bcbsm.com/" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.&nbsp;<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="http://www.bcbsm.com/index/about-us/our-company.html" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />For Application Timeline &amp; Selection Process:&nbsp;<a href="https://s3.amazonaws.com/data.vizirecruiter.com/Images/BCBSMCareers+-+Quick+Reference+Guide.pdf" target="_blank" rel="noopener noreferrer">Click Here</a>. Learn more about your options as an external candidate. <a href="https://ejko.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3/requisitions" target="_blank" title="BCBSM" rel="noopener noreferrer">Click here</a> to view open positions. http://www.bcbsm.com

keywords: position summary,training,teamwork,management,education,experience,skills

Non-Manager

Competitive Total Compensation Package

Overview: Responsible for providing technical education, support, and troubleshooting to agent partners on all self-service tools and the agent portal. This role will be a power-user of Blue Cross OneSource, the portal, eMVP, eMCS, Callidus, eBookshelf and all other tools used by the agent community to conduct business with Blue Cross.<br /><br /> <p><strong><u>Department Information</u></strong></p> <p><em>The person in this role would be able to be located in Grand Rapids, Lansing, or Detroit. &nbsp;</em></p>
Responsibilities: <ul> <li>Provide training and education on a scheduled and as-needed basis to agent community on all agent self-service tools, including BCOS, agent portal, eMVP, eMCS, Callidus, eBookshelf, etc.</li> <li>Provide feedback to the technical team of user issues, defects, etc.; Create one-pagers and job aids to support learning and retention.</li> <li>Interface with technical teams to provide user experience feedback, assist on development and deployment of improvements to user tools and update portal content.</li> <li>&nbsp;Manage and respond to inquiries in the department&rsquo;s mailbox; ensure follow-through with other areas.</li> <li>Participate in coordination of agent self-service tool education efforts between sales team, SLD, agent engagement, and other internal stakeholders.</li> </ul>
Requirements: <ul> <li>Bachelor&rsquo;s Degree required.</li> <li>A minimum of three (3) years of experience in technical support, customer relations, agent relations, account management, or similar fields required.</li> <li>Strong ability to build and maintain relationships with both internal and external customers.</li> <li>Strong technical and system experience.&nbsp;</li> <li>Ability to troubleshoot basic technical difficulties and guide the user to resolution.</li> <li>Excellent communication skills, written and verbal.</li> <li>Understanding of insurance and benefits.</li> </ul>