Business Systems Analyst Adv - Contact Center Technology

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Detroit, MI

Blue Cross Blue Shield of Michigan

When you think of <a href="https://www.bcbsm.com/" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.&nbsp;<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="http://www.bcbsm.com/index/about-us/our-company.html" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />For Application Timeline &amp; Selection Process:&nbsp;<a href="https://s3.amazonaws.com/data.vizirecruiter.com/Images/BCBSMCareers+-+Quick+Reference+Guide.pdf" target="_blank" rel="noopener noreferrer">Click Here</a>. Learn more about your options as an external candidate. <a href="https://ejko.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3/requisitions" target="_blank" title="BCBSM" rel="noopener noreferrer">Click here</a> to view open positions. http://www.bcbsm.com

keywords: position summary,position details,analysis,design,develop,management,teamwork,compliance,education,experience,knowledge,skills,departmental preferences

Non-Manager

Competitive Total Compensation Package

Overview: <p><strong>Perform technology functions to include but not limited to business and systems analysis, application development and process improvement. Serve as a liaison between the business area and the IT organization when needed. Identify, document and communicate system and process changes necessary to improve system and operational performance measures. &nbsp;Possess an in-depth knowledge of line of business while contributing to the identification, analysis and recommendation of technical process improvement initiatives. Design, create and implement technical solutions. Support complex business processes.</strong></p>
Responsibilities: <ul> <li>Conduct data gathering and analysis to understand business strategy requirements. Provide direction for short and long-term planning sessions and provide direction to ensure understanding of business goals and direction.</li> <li>Evaluate ongoing department activity and propose new tools or technologies Assist in the business process redesign and documentation as needed for new technology.</li> <li>Assist in the application development process for multiple applications to ensure application software is delivered on time and within budget. &nbsp;Ensure all system development lifecycle processes and standards are followed.</li> <li>Design, code, test, debug, document, implement and maintain complex business applications. Provide ongoing maintenance of applications.</li> <li>Provide analytical support related to business applications, infrastructure and technology related activities.</li> <li>May serve as subject matter expert related to interface problem identification, triage and resolution of complex inquiries.</li> <li>Discuss users&rsquo; needs and determine vulnerabilities or areas of poor performance to boost productivity, efficiency and accuracy in our computer systems.</li> <li>Develop system solutions by preparing and evaluating alternative workflow solutions.&nbsp;</li> <li>Perform release management and end to end testing of system changes.&nbsp;</li> <li>Identify, investigate, resolve and escalate problems a needed. &nbsp;Gather data to support recommendations to address problems. &nbsp;Procure additional technical assistance to help in problem resolution.</li> <li>Work as a team member or lead on medium or large process complex improvement initiatives supporting the business customer(s)/services(s).</li> <li>Analyze and evaluate business requirements and current processes and interfaces to identify gaps and areas of improvement.</li> <li>Develop process requirements and recommendations and communicate for the implementation of technical business solutions.</li> <li>Design and develop reports and data delivery to accommodate changing business requirements.</li> <li>Investigate, resolve and escalate problems. &nbsp;</li> <li>Adhere to policies and procedures supporting audits to ensure compliance with regulatory requirements.</li> <li>Train and educate users on new and existing tools. Coach and transfer knowledge to less experienced team members.&nbsp;</li> </ul>
Requirements: <ul> <li>Bachelor&rsquo;s degree in related field preferred.</li> <li>Three (3) years of relevant technical or business work experience required.</li> <li>Experience in managing cross functional teams or projects required.</li> <li>Advanced knowledge preferred in system development life cycle, process design, re-engineering, and organization transformation, Six Sigma, CMMI or ITIL, and computer programming languages.</li> <li>Basic knowledge of business operations and systems requirement processes.</li> <li>Strong technical, analytical, systems skills.</li> <li>Display innovation in identifying, proposing, and overseeing the execution of business solutions.&nbsp;</li> <li>Written and verbal communication skills; interpersonal skills.</li> <li>Ability to provide technical or business guidance to clients, both internal and external.</li> <li>Ability to work independently, or within a team environment.&nbsp;</li> <li>Other related skills and/or abilities may be required to perform this job.</li> </ul> <p>&nbsp;</p> <p><strong>Departmental Preferences:&nbsp;</strong></p> <ul> <li><span data-teams="true">Experience working with stakeholders and users to understand/anticipate needs and translating them into requirements</span></li> <li><span data-teams="true">Ability to design and maintain a product vision and roadmap</span></li> <li><span data-teams="true">Ability to manage product backlog and prioritize the tasks based on changing requirements</span></li> <li><span data-teams="true">Ability to oversee all stages of product creation, including design and development and monitoring/evaluating progress at various stages.</span></li> <li><span data-teams="true">Ability to work with a product team and end-users/stakeholders to deliver updates and status reports</span></li> </ul>