2027 Summer Intern - Service Analytics & Insights

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Detroit, MI (Hybrid)

Blue Cross Blue Shield of Michigan

When you think of <a href="https://www.bcbsm.com/" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.&nbsp;<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="http://www.bcbsm.com/index/about-us/our-company.html" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />For Application Timeline &amp; Selection Process:&nbsp;<a href="https://s3.amazonaws.com/data.vizirecruiter.com/Images/BCBSMCareers+-+Quick+Reference+Guide.pdf" target="_blank" rel="noopener noreferrer">Click Here</a>. Learn more about your options as an external candidate. <a href="https://ejko.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3/requisitions" target="_blank" title="BCBSM" rel="noopener noreferrer">Click here</a> to view open positions. http://www.bcbsm.com

keywords: position summary,position details,performance,assist,analysis,community,education,skills

Non-Manager

Competitive Total Compensation Package

Overview: <p>Service Intelligence &amp; Analytics (SIA) is a team within Service Operations who are responsible for advanced analytics in support of Customer Service, with a specific focus on customer and CSR experience as well as strategic business modeling. SIA works closely with the Service Avengers group, who are a group of leaders from various functional areas within Service Ops, whose charter is to discover opportunities for improvement in the member/provider experience, operational performance, and day-to-day CSR practices. This position will primarily be focused on working with SIA in the development (and potential implementation) of a project that will impact a process, system, function, product, and/or service after working closely with team members from throughout Service Operations to uncover opportunities.<br />&nbsp;</p> <p>As an intern, you will be:&nbsp;</p> <ul> <li>Accountable for using analytics to develop a project(s) with moderate to complex scope and deliverables. Project scope may impact one or more business unit/function and typically impacts one or more of the following: process, system, function, product and/or service.</li> </ul>
Responsibilities: <ul> <li>Assist in preparing information and research materials to identify business problems, offer recommendations and assist&nbsp;<br />management with implementation of solutions.&nbsp;</li> <li>Support leaders on projects designed to enhance the overall efficiency and effectiveness of the organization.</li> <li>Develop and maintain a solid understanding of BCBSM business, products, programs, data, organizational structure, controls, research.&nbsp;</li> <li>Analyze business goals, objectives, and needs within the organization.&nbsp;</li> <li>Participate in networking events with BCBSM leaders and other interns.&nbsp;</li> <li>Engage in volunteer activities/community outreach to build knowledge of our communities and customers.&nbsp;</li> <li>Participate in department meetings and events.&nbsp;</li> </ul>
Requirements: <ul> <li>Current undergraduate or graduate student with a 3.0 GPA or higher required.&nbsp;</li> <li>Interns must be enrolled in a college/university or a Master&rsquo;s/PhD program for the duration of the internship.&nbsp;</li> <li>Effective verbal, written communication and interpersonal skills.&nbsp;</li> <li>Strong analytical skills with the ability to work independently and as a member of a team.&nbsp;</li> <li>Excellent organizational skills to deal with multiple projects and priorities.&nbsp;</li> <li>Responsible for maintaining confidential information to the highest degree.&nbsp;</li> <li>Proficient in Microsoft Office suites and applicable BCBSM systems.&nbsp;</li> <li>Ability to develop and maintain effective working relationships.&nbsp;</li> </ul>