Sr. Sales Account Representative - Grand Rapids

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Grand Rapids, MI (Hybrid)

Blue Cross Blue Shield of Michigan

When you think of <a href="https://www.bcbsm.com/" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.&nbsp;<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="http://www.bcbsm.com/index/about-us/our-company.html" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />For Application Timeline &amp; Selection Process:&nbsp;<a href="https://s3.amazonaws.com/data.vizirecruiter.com/Images/BCBSMCareers+-+Quick+Reference+Guide.pdf" target="_blank" rel="noopener noreferrer">Click Here</a>. Learn more about your options as an external candidate. <a href="https://ejko.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3/requisitions" target="_blank" title="BCBSM" rel="noopener noreferrer">Click here</a> to view open positions. http://www.bcbsm.com

keywords: position summary,strategy,sales,management,education,experience,skills,knowledge,license

Non-Manager

Competitive Total Compensation Package

Overview: <p>Responsible for retention activities for BCBSM and/or BCN customers generally with 50 to 99 contracts in a group within an assigned geographic area working in close coordination with Client Engagement Manager and Client Operations Managers overseeing the agent relationship(s) associated with those accounts.&nbsp; Retention activities include planning, strategizing, benefit consulting and administration to increase membership as well as required resell activities.&nbsp; Responsibility may include enrolled and prospective customers.</p>
Responsibilities: <ul> <li>Working in concert with the Sales Manager to propose specific retention strategy that is aligned with the overarching strategy for that agency relationship, by understanding the decision-making process and gaining trust and respect from key agent decision makers.</li> <li>Provide the agent/customer with information related to alternate methods of health care delivery (e.g., HMO, POS, PPO).&nbsp; May include financial alternatives such as funding options.</li> <li>Use established resell process to coordinate customer acceptance of renewals, open enrollment activities and the acquisition of information for the completion of necessary reporting.</li> <li>Explore possible jeopardy situations and develop and implement sales strategies to retain the group working in concert with the Client Engagement Manager.</li> <li>Identify complex servicing problems, refer through appropriate internal channels and assure resolution of the problems.</li> <li>Coordinate and assist in the education and training of group contact personnel.</li> <li>Complete and forward all sales plans and/or reports as required.&nbsp;</li> <li>Responsible for involvement in community relations activities to support corporate, sales and marketing images.</li> <li>Secure necessary data for the development of rates for proposed programs.</li> <li>Develop presentations of proposed programs in order to meet customer needs and close the sale.</li> <li> <p>Coordinate the successful implementation of new business enrollment with the sales office.</p> </li> </ul>
Requirements: <ul> <li>Bachelor's Degree in Business Administration, Marketing or related field preferred.</li> <li>Three (3) years of concept sales or face-to-face service experience.</li> <li>If an employee is selling/negotiating a price as part of the duties and responsibilities of this job, the following licenses are required within 90 days of the employee's start date or 90 days from license expiration date.<br />1. Valid Michigan Accident and Health Insurance License.<br />2. Valid and unrestricted driver's license is required.</li> <li>Excellent analytical, presentation, problem resolution, sales, verbal and written communication skills.</li> <li>Well-developed forecasting, organizing, planning and scheduling skills.</li> <li>Proficient in current industry standard PC applications and systems.</li> <li>High degree of technical knowledge of all benefits, billing, competitive programs, distribution systems, methods, policies, procedures, rating, regulations, selling process and underwriting as it relates to sales and marketing.</li> <li>Thorough knowledge of alternative benefit delivery programs, corporate philosophy, medical economics, trust fund and union structures.</li> <li> <p>Other related skills and/or abilities may be required to perform this job.</p> </li> </ul>