Group Customer Consultant

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Detroit, MI (Hybrid)

Blue Cross Blue Shield of Michigan

When you think of <a href="https://www.bcbsm.com/" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.&nbsp;<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="http://www.bcbsm.com/index/about-us/our-company.html" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />For Application Timeline &amp; Selection Process:&nbsp;<a href="https://s3.amazonaws.com/data.vizirecruiter.com/Images/BCBSMCareers+-+Quick+Reference+Guide.pdf" target="_blank" rel="noopener noreferrer">Click Here</a>. Learn more about your options as an external candidate. <a href="https://ejko.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3/requisitions" target="_blank" title="BCBSM" rel="noopener noreferrer">Click here</a> to view open positions. http://www.bcbsm.com

keywords: position summary,management,teamwork,medical,analysis,education,experience,skills,knowledge

Non-Manager

Competitive Total Compensation Package

Overview: <strong>Responsible for conducting comprehensive analysis and presenting to group customers on cost and use trends while providing data driven recommendations to manage health care spend among large employer groups.&nbsp;&nbsp;</strong>
Responsibilities: <ul> <li>Deliver ongoing and need-focused reporting and consultation to inform executives and business partners on the state of the member experience to inform improvement strategies and tactics.&nbsp;</li> <li>Gather answers and/or send reporting follow up information as requested by group customer after each meeting.</li> <li>Manage group assignments which includes planning (both long term &amp; short term), prep, and delivery of all strategic discussions with account management appropriate SMEs.</li> <li>Work closely with account management teams to understand groups' strategic priorities, triage group customer report requests and actively participate in strategic account planning sessions.</li> <li>Review previous ASDs and customer data to get an understanding of overall group customer trends and priorities including but not limited to spend drivers, completed strategic account plan etc.</li> <li>Keep abreast of changes in medical policy, market solutions roadmap, to identify opportunities that customers should be addressing and provide data driven recommendations to control costs.</li> <li>Maintain an active-user proficiency level of BCBSM's reporting capabilities within Whyzen and all associated modules including but not limited to, National Benchmarking and Social Determinants of Health.</li> </ul>
Requirements: <ul> <li>Bachelor's Degree in related field is required.</li> <li>A minimum of four (4) years&rsquo; experience in related consulting field.</li> <li>Strong analytical and presentation skills.</li> <li>Ability to analyze and interpret data to tell a story.</li> <li>Must demonstrate effective and efficient communication with the ability to present complex datasets in a manner which is easy to read, understand, and interpret the 'So-What?'</li> <li>Maintain a degree of Subject Matter Expertise as it relates to several aspects of BCBSM's business, including systems, reporting, account services, product offering, solution portfolio, benefit design options, and vendor relationships.</li> </ul>