Digital Experience Product Owner

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Detroit, MI (Hybrid)

Blue Cross Blue Shield of Michigan

When you think of <a href="https://www.bcbsm.com/" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.&nbsp;<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="http://www.bcbsm.com/index/about-us/our-company.html" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />For Application Timeline &amp; Selection Process:&nbsp;<a href="https://s3.amazonaws.com/data.vizirecruiter.com/Images/BCBSMCareers+-+Quick+Reference+Guide.pdf" target="_blank" rel="noopener noreferrer">Click Here</a>. Learn more about your options as an external candidate. <a href="https://ejko.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3/requisitions" target="_blank" title="BCBSM" rel="noopener noreferrer">Click here</a> to view open positions. http://www.bcbsm.com

keywords: position summary,strategy,teamwork,analysis,security,education,experience,skills,knowledge

Mid-level Manager

Competitive Total Compensation Package

Overview: <p><strong>The DX Product Owner is responsible for defining, prioritizing, and delivering digital healthcare products that improve customer experience, clinical workflows, and business outcomes. This role owns the product roadmap and backlog, serves as the primary bridge between business, clinical, and technology stakeholders, and ensures product solutions deliver measurable value while aligning with organizational strategy and healthcare regulatory requirements.</strong></p>
Responsibilities: <ul> <li>Define/maintain product roadmap aligned to strategy and customer needs; translates priorities into product initiatives and delivery plans.&nbsp;</li> <li>Own/prioritize backlog to maximize value; writes requirements/user stories and acceptance criteria.&nbsp;</li> <li>Partner with engineering/delivery teams through agile ceremonies to guide development and support successful releases; ensures quality/usability (and current compliance expectations).&nbsp;</li> <li>Facilitate cross-functional alignment and dependency management; supports change adoption.&nbsp;</li> <li>Use data/analytics/metrics to evaluate success, inform prioritization, and drive continuous improvement.</li> <li>Coordinate with privacy, security, compliance, and accessibility partners to ensure requirements are incorporated into delivery and release documentation.</li> </ul>
Requirements: <ul> <li>Bachelor&rsquo;s degree in related field required. &nbsp;</li> <li>A minimum of five (5) years of experience as a Product Owner, Business Analyst or related role required.</li> <li>&nbsp;Experience working with agile product development teams required. Experience in healthcare, including payers, healthcare IT, or insurance, preferred.</li> <li>Strong ability to translate business and clinical needs into product requirements, manage competing priorities, and make data driven decisions.</li> <li>Must have demonstrated the ability to manage multiple products &amp;/or scrum teams.</li> <li>Experience with SCRUM and/or Scaled Agile development methodologies.</li> <li>Expertise in defining and prioritizing business requirements and validating product capabilities.</li> <li>Excellent organizational, communication, and presentation skills.</li> <li>Excellent communication skills to engage an organization of multiple specialties.</li> <li>Ability to manage competing priorities and understand the downstream implications of shifting priorities.</li> <li>Ability to facilitate the completion of work in a matrix environment.</li> <li>Ability to analyze information and to evaluate the implications of a course of action or solution.</li> <li>Ability to interpret and apply common sense understanding to carry out a variety of instructions furnished in written, oral, or diagram form.</li> <li>Strong interpersonal skills with a collaborative style.</li> <li>Demonstrated ability to use sound judgment and discretion regarding confidential information.</li> <li>Relationship management skills.</li> <li>A demonstrated track record of working with minimal supervision, being a self-starter, and working with others in a team environment.</li> <li>A demonstrated track record of consistently meeting and/or exceeding performance expectations.</li> <li>Strong implementation, problem solving, and analytical skills.</li> <li>Excellent project and time management skills.</li> </ul>