Product Measurement and Insights Manager

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Detroit, MI (Hybrid)

Blue Cross Blue Shield of Michigan

When you think of <a href="https://www.bcbsm.com/" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.&nbsp;<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="http://www.bcbsm.com/index/about-us/our-company.html" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />For Application Timeline &amp; Selection Process:&nbsp;<a href="https://s3.amazonaws.com/data.vizirecruiter.com/Images/BCBSMCareers+-+Quick+Reference+Guide.pdf" target="_blank" rel="noopener noreferrer">Click Here</a>. Learn more about your options as an external candidate. <a href="https://ejko.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3/requisitions" target="_blank" title="BCBSM" rel="noopener noreferrer">Click here</a> to view open positions. http://www.bcbsm.com

keywords: position summary,strategy,analysis,design,management,education,experience,proficiency,knowledge,skills

Mid-level Manager

Competitive Total Compensation Package

Overview: <p><strong>This role is responsible defining and governing the measurement strategy, outcome framework, success metrics, instrumentation, experimentation, and reporting practices used across the product lifecycle. Working as a strategic partner within the product team model, the role translates product vision and business goals into measurable hypotheses and provides the insights needed to evaluate performance, adoption, and value delivered.</strong></p>
Responsibilities: <ul> <li>Define and govern the product measurement strategy and outcome framework, aligning key performance indicators, success measures, and value-realization indicators with product vision, customer needs, and business goals.</li> <li>Partner with Product Managers, Product Owners, business leaders, and product teams to translate desired outcomes into measurable hypotheses, success criteria, metric definitions, and learning plans across the product lifecycle.</li> <li>Establish measurement standards and define data and event instrumentation requirements in collaboration with engineering, data, and analytics teams; verify that measurement coverage supports reliable evaluation of product performance and customer behavior.</li> <li>Design and oversee product experimentation, including A/B and multivariate testing, and ensure statistically sound test design, analysis, interpretation, and communication of results.</li> <li>Build and maintain dashboards, scorecards, and recurring reporting that provide clear visibility into product performance, adoption, customer outcomes, operational results, and value delivered.</li> <li>Promote evidence-based decision-making by identifying gaps in measurement coverage, improving metric quality and comparability, communicating insights to technical and non-technical stakeholders, and helping teams act on measured outcomes and learning.</li> </ul>
Requirements: <ul> <li>Bachelor&rsquo;s degree in analytics, statistics, economics, computer science, business, or a related field. Master&rsquo;s degree preferred.</li> <li>Minimum seven (7) years experience in measurement, analytics, product analytics, business intelligence, or a data-driven product role is required.&nbsp;</li> <li>Experience operating in agile product delivery models is required.</li> <li>Experience defining key performance indicator and outcome frameworks in complex, cross-functional environments; designing and interpreting experiments; defining instrumentation and event tracking with engineering and data teams; and working with enterprise platforms, digital channels, or large-scale systems is required.</li> <li>Equivalent or relevant BCBSM experience may be considered to satisfy the requirements outlined above.<br />Demonstrated expertise in measurement and analytics, strategic thinking, and business impact may be considered in lieu of certain experience requirements.</li> <li>Advanced analytical and statistical skills; ability to design robust measurement approaches and translate business and customer outcomes into measurable metrics and hypotheses.</li> <li>Proficiency with structured query language, business intelligence dashboards, analytics tools, and experimentation platforms.</li> <li>Knowledge of data quality, instrumentation, metric governance, and experimental design.&nbsp;</li> <li>Strong written and verbal communication skills; ability to explain complex measurement concepts to non-technical stakeholders.</li> <li>Structured, detail-oriented problem solving skills.&nbsp;</li> <li>Ability to influence, establish alignment, and operate effectively in ambiguous, fast-moving environments.</li> </ul>