Summer 2027 Intern-Digital Product

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Detroit, MI (Hybrid)

Blue Cross Blue Shield of Michigan

When you think of <a href="https://www.bcbsm.com/" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.&nbsp;<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="http://www.bcbsm.com/index/about-us/our-company.html" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />For Application Timeline &amp; Selection Process:&nbsp;<a href="https://s3.amazonaws.com/data.vizirecruiter.com/Images/BCBSMCareers+-+Quick+Reference+Guide.pdf" target="_blank" rel="noopener noreferrer">Click Here</a>. Learn more about your options as an external candidate. <a href="https://ejko.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3/requisitions" target="_blank" title="BCBSM" rel="noopener noreferrer">Click here</a> to view open positions. http://www.bcbsm.com

keywords: position summary,analysis,design,research,education,product and analytics,design and delivery,communication and collaboration,mindset,what you will gain

Non-Manager

Competitive Total Compensation Package

Overview: <strong><strong>The Internship Program at BCBSM is designed to enhance the skills and abilities of young professionals as well as to identify and attract future talent for our organization. Interns will gain practical hands-on work experience as well as a solid understanding of the health insurance industry. Our program is an excellent way for interns to get a good start on their careers by working on meaningful projects, learning valuable skills, and networking with employees throughout our organization, which could potentially allow interns to build a future career at BCBSM.<br /><br /></strong></strong> <p><strong>About the Internship</strong></p> <p>Interns gain hands-on experience, a solid understanding of the health insurance industry, and relationships across the company. On the Digital Experience team, you will contribute to the products our members use every day: bcbsm.com, the secure member portal, the BCBSM mobile app, MI Blue (our AI-powered member self-service assistant), Find a Provider, and cost transparency tools.</p>
Responsibilities: <ul> <li>Analyze digital product data, including usage, engagement, and member feedback, to surface insights and inform product decisions</li> <li>Contribute to product backlog refinement, user story development, and sprint and Program Increment (PI) planning within our SAFe/Agile environment</li> <li>Partner with UX, content, and engineering colleagues to help shape member-facing experiences</li> <li>Conduct competitive and market research on digital health insurance experiences</li> <li>Present findings and recommendations to Digital Experience leaders at the close of the internship</li> </ul>
Requirements: <p><strong>Degrees of Interest</strong><br />We welcome current undergraduate and graduate students pursuing:</p> <ul> <li> <p>Business Administration, Marketing, or Management</p> </li> <li> <p>Data Analytics, Data Science, Statistics, or Economics</p> </li> <li> <p>Human-Computer Interaction, User Experience, or Design</p> </li> <li> <p>Health Administration, Public Health, or Health Informatics</p> </li> </ul> <p>Students from other disciplines with a passion for digital products and healthcare are encouraged to apply.</p> <p><strong>Skills That Set You Apart</strong><br /><em>Product and Analytics</em></p> <ul> <li>Curiosity about how digital products are designed, built, and improved</li> <li>Data analysis and visualization (Excel, Power BI, Tableau, or similar)</li> <li>Familiarity with web and app analytics (Adobe Analytics, Google Analytics, or similar)</li> <li>Comfort with SQL or other data tools</li> </ul> <p><em>Design and Delivery</em></p> <ul> <li>Interest in user experience, journey mapping, and customer research</li> <li>Exposure to Agile and Scrum practices, and tools such as Jira or Azure DevOps</li> <li>Skill in writing clear requirements, user stories, or process documentation</li> </ul> <p><em>Communication and Collaboration</em></p> <ul> <li>Skill in turning complex information into concise, executive-ready summaries and presentations</li> <li>Confident storytelling with data</li> <li>Enthusiasm for working across business, technology, and design teams</li> </ul> <p><em>Mindset</em></p> <ul> <li>Passion for improving how people experience healthcare</li> <li>Initiative, a learning orientation, and openness to feedback</li> <li>Interest in AI and emerging technology in healthcare</li> </ul> <p>&nbsp;</p> <p><strong>What You Will Gain</strong></p> <ul> <li>Real ownership of a meaningful project with visibility to senior leaders</li> <li>Working knowledge of product management in a regulated healthcare environment</li> <li>A professional network across BCBSM</li> <li>A strong foundation for a future career at BCBSM</li> </ul> <br /> <p><strong>QUALIFICATIONS&nbsp;</strong></p> <ul> <li>Current undergraduate or graduate student with a 3.0 GPA or higher required.&nbsp;</li> <li>Interns must be enrolled in a college/university or a Master&rsquo;s/PhD program for the duration of the internship.&nbsp;</li> <li>Effective verbal, written communication and interpersonal skills.&nbsp;</li> <li>Strong analytical skills with the ability to work independently and as a member of a team.&nbsp;</li> <li>Excellent organizational skills to deal with multiple projects and priorities.&nbsp;</li> <li>Responsible for maintaining confidential information to the highest degree.&nbsp;</li> <li>Proficient in Microsoft Office suites and applicable BCBSM systems.&nbsp;</li> <li>Ability to develop and maintain effective working relationships.&nbsp;</li> </ul>