Business System Analyst - Advanced - WPS

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Grand Rapids, MI

Blue Cross Blue Shield of Michigan

When you think of <a href="https://www.bcbsm.com/" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="http://www.bcbsm.com/index/about-us/our-company.html" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />Learn more about your options as an external candidate. <a href="https://bcbsm.taleo.net/careersection/2/jobsearch.ftl?lang=en" target="_blank" rel="noopener noreferrer">Click here</a> to view open positions. http://www.bcbsm.com

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Full-time

Competitive Compensation and Benefits Package

Overview: Perform technology functions to include but not limited to business and systems analysis, application development and process improvement. Serve as a liaison between the business area and the IT organization when needed. Identify, document and communicate system and process changes necessary to improve the system and operational performance measures. &nbsp;Possess an in-depth knowledge of the line of business while contributing to the identification, analysis, and recommendation of technical process improvement initiatives.&nbsp;Design, create and implement technical solutions.&nbsp;Support complex business processes.<br /> <div><span style="font-size: small;"><strong><br />DEPARTMENTAL PREFERENCE:</strong></span></div> <div> <ul> <li><span style="font-family: arial;"><span style="font-size: small;">Proven experience working with technical design, automation and workflow development.</span></span></li> <li><span style="font-size: small;">Relevant system solution development, testing and implementation work experience preferred.</span></li> <li><span style="font-size: small;">Healthcare environment highly preferred</span></li> <li><span style="font-size: small;">Process improvement preferred</span></li> <li><span style="font-size: small;">Proven experience implementing and maintaining work flows and/or robotics automation.</span></li> <li><span style="font-size: small;">Proficient knowledge of Visual Studio preferred.</span></li> <li><span style="font-size: small;">Extensive working knowledge in configuration of FormWorks, Macess, Pega Robotics, Sharepoint, and Facets.&nbsp;</span></li> </ul> </div>
Responsibilities: <p style="font-weight: 400;"><strong>Business Analysis</strong></p> <ul style="font-weight: 400;"> <li>Conduct data gathering and analysis to understand business strategy requirements. Provide direction for short and long-term planning sessions and provide direction to ensure understanding of business goals and direction.</li> <li>Evaluate ongoing department activity and propose new tools or technologies Assist in the business process redesign and documentation as needed for new technology.</li> </ul> <p style="font-weight: 400;"><strong>Application Development</strong></p> <ul style="font-weight: 400;"> <li>Assist in the application development process for multiple applications to ensure application software is delivered on time and within budget.&nbsp;</li> <li>Ensure all system development lifecycle processes and standards are followed.</li> <li>Design, code, test, debug, document, implement and maintain complex business applications. Provide ongoing maintenance of applications.</li> <li>Provide analytical support related to business applications, infrastructure and technology related activities.</li> </ul> <p style="font-weight: 400;"><strong>Systems Analysis</strong></p> <ul style="font-weight: 400;"> <li>May serve as a subject matter expert related to interface problem identification, triage, and resolution of complex inquiries. Discuss users&rsquo; needs and determine vulnerabilities or areas of poor performance to boost productivity, efficiency, and accuracy in our computer systems.&nbsp;Develop system solutions by preparing and evaluating alternative workflow solutions.</li> <li>Perform release management and end to end testing of system changes.</li> <li>Identify, investigate, resolve and escalate problems needed.&nbsp; Gather data to support recommendations to address problems.&nbsp; Procure additional technical assistance to help in problem resolution.</li> </ul> <p style="font-weight: 400;"><strong>Process Improvements</strong></p> <ul style="font-weight: 400;"> <li>Work as a team member or lead on medium or large process complex improvement initiatives supporting the business customer(s)/services(s).</li> <li>Analyze and evaluate business requirements and current processes and interfaces to identify gaps and areas of improvement.</li> <li>Develop process requirements and recommendations and communicate for the implementation of technical business solutions.</li> </ul> <p style="font-weight: 400;"><strong>Other Duties and Responsibilities</strong></p> <ul style="font-weight: 400;"> <li>Design and develop reports and data delivery to accommodate changing business requirements.&nbsp;Investigate, resolve and escalate problems.</li> <li>Adhere to policies and procedures supporting audits to ensure compliance with regulatory requirements.</li> <li>Train and educate users on new and existing tools. Coach and transfer knowledge to less experienced team members.</li> <li>Other duties may be assigned.</li> </ul>
Requirements: <ul> <li><span style="font-size: small;">Bachelor's degree in related field preferred.</span></li> <li><span style="font-size: small;">Five (5) years of relevant technical or business work experience required.</span></li> <li><span style="font-size: small;">Experience in managing cross functional teams or projects required.</span></li> <li><span style="font-size: small;">Advanced knowledge preferred in :</span></li> <ul> <li><span style="font-size: small;">system development life cycle</span></li> <li><span style="font-size: small;">process design, re-engineering, and organization transformation, Six Sigma, CMMI or ITIL</span></li> <li><span style="font-size: small;">computer programming languages</span></li> </ul> <li><span style="font-size: small;">Strong technical, analytical, systems skills.</span></li> <li><span style="font-size: small;">Display innovation in identifying, proposing, and overseeing the execution of business solutions.</span></li> <li><span style="font-size: small;">Written and verbal communication skills interpersonal skills.</span></li> <li><span style="font-size: small;">Ability to provide technical or business guidance to clients, both internal and external.</span></li> <li><span style="font-size: small;">Ability to work independently, or within a team environment.</span></li> <li><span style="font-size: small;">Other related skills and/or abilities may be required to perform this job.</span></li> </ul> <span style="font-size: small;"><strong>DEPARTMENT REQUIREMENTS:</strong></span> <div> <ul> <li><span style="font-family: arial;"><span style="font-size: small;">One (1) year of leading and proven the experience of assessing client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to prioritize immediate business needs and recommends options, risks, and cost vs. benefits.</span></span></li> <li><span style="font-size: small;">Two (2) years of relevant system solution development, testing and implementation work experience translating business requirements into technical system required</span></li> </ul> </div>