IT Manager I

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Detroit, MI

Blue Cross Blue Shield of Michigan

When you think of <a href="" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />Learn more about your options as an external candidate. <a href="" target="_blank" rel="noopener noreferrer">Click here</a> to view open positions.

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Competitive Compensation and Benefits Package

Overview: Demonstrated experience leading effective operational teams supporting and maintaining distributed client / server infrastructure, applications, and devices. Key technologies include server and client operating system patching, endpoint device management and troubleshooting, Active Directory, identity federation, MS Exchange, MFA, Office 365, Windows 10, Mac OS X, Apple iOS, MDM, MAM, device encryption, end user print, antivirus / security tool administration, Citrix / VMware Horizon VDI, VMware vSphere, and other related technologies. Experience managing incident queues, triaging issues, and coordinating efforts during high profile system outages. Ability to thrive in fast paced and dynamic environment. Role requires analytical capabilties to measure and report out on key performance indicators, monitor trends to identify improvement opportunities, and foster a transition from reactive to proactive support for the environemnt.<br /><br /><br />Plan, organize, direct and control, and lead assigned functional area and ensure its alignment with business objectives. Operate within broad objectives to ensure optimum utilization of capital, staffing and equipment. Oversee the development of corporate standards, technology architecture, technology evaluation and transfer.
Responsibilities: <ul> <li> <div><span style="font-size: small;">Manage the delivery of one or more IT service required supporting the IT strategy.&nbsp;&nbsp;</span><span style="font-size: small;">C</span><span style="font-size: small;">ontribute to the development of an IT strategy.</span></div> </li> <li> <div><span style="font-size: small;">Provide clarity on objectives, scope and organizational change management.&nbsp;&nbsp;</span><span style="font-size: small;">Provide input to business technology planning.&nbsp;&nbsp;</span><span style="font-size: small;">Manage IT technology solutions to ensure successful fulfillment of end-user requirements, proper and accurate testing and sound implementation.&nbsp;</span><span style="font-size: small;">Deliver solutions consistent within current context of overall architecture.&nbsp;</span><span style="font-size: small;">Maintain and control budget, schedule and resources.&nbsp;</span><span style="font-size: small;">Meet regularly with team to gather work statuses.</span></div> </li> <li> <div><span style="font-size: small;">Participate in an advisory board/governance committee (e.g., change management, architecture, data quality) to manage IT services demand.&nbsp;&nbsp;</span><span style="font-size: small;">Provide input into demand management process and executes on plan.&nbsp;&nbsp;</span><span style="font-size: small;">Ensure compliance with enterprise technology standards, governance processes, and performance metrics to ensure IT delivers value to the enterprise.&nbsp;&nbsp;</span><span style="font-size: small;">Ensure adherence to policies, procedures, and standards.</span></div> </li> <li> <div><span style="font-size: small;">Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.&nbsp;</span><span style="font-size: small;">Measure service performance.&nbsp;&nbsp;</span><span style="font-size: small;">Identify opportunities for process improvements and then implement.&nbsp;</span><span style="font-size: small;">Support the user community in system and process matters/issues.&nbsp;&nbsp;</span><span style="font-size: small;">Ensure efficient customer service to internal clients and external vendors.</span></div> </li> <li> <div><span style="font-size: small;">Forecast and manage technology costs by providing input into annual budget planning and provides for consolidation.&nbsp;&nbsp;</span><span style="font-size: small;">Manage budget and take appropriate steps to stay within budget.</span></div> </li> <li> <div><span style="font-size: small;">Discuss work progress and obstacles.&nbsp;</span><span style="font-size: small;">Provide advice, guidance, encouragement and constructive feedback.</span></div> </li> <li> <div><span style="font-size: small;">Ensure work, information, ideas, and technology flow freely across teams.&nbsp;&nbsp;</span><span style="font-size: small;">Establish measurable individual and team objectives that are aligned with business and organizational goals.&nbsp;</span><span style="font-size: small;">Document and present performance assessments.&nbsp;&nbsp;</span><span style="font-size: small;">Recognize and reward associates commensurate with performance.&nbsp;&nbsp;&nbsp;</span><span style="font-size: small;">Partner with direct reports to establish a career development plan that is aligned to achievement of performance and career goals.&nbsp;&nbsp;</span><span style="font-size: small;">Implement organizational talent management processes, policies and procedures (e.g., staffing, EEO, diversity, performance management, career development, reward and recognition, and retention.)&nbsp;&nbsp;</span><span style="font-size: small;">Provide input to the identification and development of potential future leaders.</span></div> </li> <li> <div><span style="font-size: small;">Identify the roles, skills and knowledge required to achieve organization goals.&nbsp;</span><span style="font-size: small;">Forecast staffing requirements (e.g., headcount, skills).&nbsp;&nbsp;</span><span style="font-size: small;">E</span><span style="font-size: small;">nsure staff has the resources and skills needed to support all work initiatives.&nbsp;</span><span style="font-size: small;">Participate in IT workforce deployment activities.</span></div> </li> <li> <div><span style="font-size: small;">Advocate the need for change. A</span><span style="font-size: small;">ct as a change agent to implement and manage best practices within area of responsibility.&nbsp; Execute change through frequent, communication to staff and clients about the change and the impact of the change (individual and business).&nbsp;</span><span style="font-size: small;">Consistently advocates for the change.&nbsp;&nbsp;</span><span style="font-size: small;">Coach staff through the change.&nbsp;</span><span style="font-size: small;">Identify and remove obstacles to change.&nbsp;&nbsp;</span><span style="font-size: small;">G</span><span style="font-size: small;">enerate appropriate communication, process and educational plans for mitigating the disruption of change.</span></div> </li> <li> <div><span style="font-size: small;">Approve vendor contracts within budget authority.&nbsp; Review vendor contracts for alignment with desired results.&nbsp; Provide advice to the vendor relationship decision-making and contract development processes. Identifies and confirms performance problems and notifies Contract Managers.</span></div> </li> <li> <div><span style="font-size: small;">Anticipate and analyze trends in technology while assessing the emerging technologies impacts.</span></div> </li> <li> <div><span style="font-size: small;">P</span><span style="font-size: small;">lan, organize, direct and control, and lead assigned functional area and ensure its alignment with business objectives. Operate within broad objectives to ensure optimum utilization of capital, staffing and equipment.&nbsp; Oversee the development of corporate standards, technology architecture, technology evaluation and transfer.</span></div> </li> <li> <div><span style="font-size: small;">Other duties may be assigned.</span></div> </li> </ul>
Requirements: EDUCATION AND/OR EXPERIENCE<br /> <ul> <li>Bachelor's degree in related field required.</li> <li>Seven (7) years of relevant IT and business/industry work experience required.</li> <li>Experience in supervising and building relationships with people at all levels required.</li> </ul> OTHER SKILLS AND ABILITIES<br /> <ul> <li>Decision making, critical and strategic thinking skills ability to achieve or exceed planned outcomes.</li> <li>Must possess a combination of business, technical and leadership skills and competencies understanding of client's business needs, processes and functions</li> <li>Solid knowledge of IT infrastructure, architecture, application development and support, networks, and computer operations</li> <li>Written and verbal communication skills and the ability to influence others.</li> <li>Demonstrated ability to launch and deliver a single IT project on time and within budget.</li> <li>Ability to work with a variety of individuals and groups in a collaborative manner.</li> <li>Other related skills and/or abilities may be required to perform this job.</li> </ul>