Team Leader I

<p>With more than 8,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust. Interested in joining us?</p>

Detroit, Mi

Blue Cross Blue Shield of Michigan

When you think of <a href="https://www.bcbsm.com/" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="http://www.bcbsm.com/index/about-us/our-company.html" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />Learn more about your options as an external candidate. <a href="https://bcbsm.taleo.net/careersection/2/jobsearch.ftl?lang=en" target="_blank" rel="noopener noreferrer">Click here</a> to view open positions.&nbsp; http://www.bcbsm.com

keywords: professional,management,consulting,organization,training,experience,education,skills,professional,degree,knowledge

Full-time

50,600.00-93,100.00

Overview: <strong>Responsible for planning, coordinating, and supervising all administrative, operative and employee functions within assigned area(s) to ensure an efficient and cost effective area in accordance with departmental and corporate standards and objectives.</strong>
Responsibilities: <ul> <li> <div><span style="font-family: arial; font-size: small;">Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling and organizing.</span></div> </li> <li> <div><span style="font-family: arial; font-size: small;">Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements as necessary.</span></div> </li> <li> <div><span style="font-family: arial; font-size: small;">Select, train, develop, appraise and counsel support staff personnel.</span></div> </li> <li> <div><span style="font-family: arial; font-size: small;">I</span><span style="font-family: arial; font-size: small;">nterface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries.</span></div> </li> <li> <div><span style="font-family: arial; font-size: small;">Monitor and analyze proficiency and quality efforts subordinate personnel.</span></div> </li> <li> <div><span style="font-family: arial; font-size: small;">Administer and adhere to Corporate and Departmental policies, practices and procedures, including union contract administration.</span></div> </li> <li> <div><span style="font-family: arial; font-size: small;">Recommend and implement new or improved systems which will enhance or expedite work.</span></div> </li> <li> <div><span style="font-family: arial; font-size: small;">O</span><span style="font-family: arial; font-size: small;">ther duties may be assigned.</span></div> </li> </ul>
Requirements: <ul> <li><span style="font-size: small;"><span style="font-family: arial;">Bachelor's Degree in related field preferred.</span></span></li> <li><span style="font-size: small;"><span style="font-family: arial;">A minimum of 60 college credits is required.</span></span></li> <li><span style="font-size: small;">Three (3) years customer service, or claims processing, or membership and billing experience required<span style="font-family: arial;">.</span></span></li> <li><span style="font-family: arial;"><span style="font-size: small;">Two (2) years experience in a leadership role preferred.</span></span></li> <li><span style="font-family: arial;"><span style="font-size: small;">Detailed knowledge of assigned BCBSM department(s)/area(s) including all applicable policies, procedures and processes as preferred.</span></span></li> <li><span style="font-family: arial;"><span style="font-size: small;">Strong organizational, planning, analytical and communication skills.</span></span></li> <li><span style="font-family: arial;"><span style="font-size: small;">Other related skills and/or abilities may be required to perform this job.</span></span></li> </ul> <p><span style="font-family: arial;"><span style="font-size: small;"><strong>Must pass Team Leader selection system.</strong></span></span></p>