Business Analyst I

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Detroit, MI

Blue Cross Blue Shield of Michigan

When you think of <a href="https://www.bcbsm.com/" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="http://www.bcbsm.com/index/about-us/our-company.html" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />Learn more about your options as an external candidate. <a href="https://bcbsm.taleo.net/careersection/2/jobsearch.ftl?lang=en" target="_blank" rel="noopener noreferrer">Click here</a> to view open positions. http://www.bcbsm.com

keywords: support,project management,management,departmental preferences,organization,provide,develop,planning,relationships,technical,management,skills,technical,innovation,degree,knowledge,professional

Full-time

Competitive Compensation and Benefits Package

Overview: Manage stakeholder expectations by keeping them informed of problems, issues, and status. Support Blended and Layered adult learning model through content development, training facilitation, and metric reporting. Support a structured Business Readiness model to ensure the highest quality deliverables are produced in a timely manner. Investigate, resolve and escalate problems, procuring technical assistance to help in problem resolution as needed. Collect, analyze, develop, document, and communicate business requirement. Agile experience (Product backlog creation, user stories, Acceptance criteria, Sprint planning, JIRA) Awareness and experience with utilizing ADKAR Change Management Model Support one or more highly complex business processes, requiring design or integration of technical solutions that may cross multiple functions of the business. Display innovation in identifying, proposing, and overseeing the execution of business solutions.<br /><br />Serve as a liaison between the business areas and the IT organization to provide technical solutions required for the achievement of business goals. Collect, analyze, develop, document, and communicate business requirements. Support one or more low to moderately complex business processes.<br /> <h4><strong>DEPARTMENTAL PREFERENCES&nbsp;</strong></h4> <ul style="font-weight: 400;"> <li>Collect, analyze, develop, document, and communicate business requirement.</li> <li>Agile experience (Product backlog creation, user stories, Acceptance criteria, Sprint planning, JIRA)</li> <li>Awareness and experience with utilizing ADKAR Change Management Model</li> <li>Support one or more highly complex business processes, requiring design or integration of technical solutions that may cross multiple functions of the business.</li> <li>Conduct data gathering and analysis to understand business strategy requirements.</li> </ul>
Responsibilities: <ul><li>Contribute to the business short-and long-term planning sessions and provides direction to ensure understanding of business goals and direction. Provide input from a business and IT perspective.</li><li>A ssist in assessing client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities.</li><li>Develop, write, and communicate business requirements and functional specifications for the implementation of business solutions.</li><li>Document current business processes and models. </li><li>Provide assistance in business case development (i.e., research, data collection), as needed. Develop user test cases and system integration testing and validate test results during testing. Investigate, resolve and escalate problems. Procure technical assistance to help in problem resolution.</li><li>Keep customers informed of problems, issues, and status. Analyze performance metrics to eure customer satisfaction.</li><li>Coach and transfer knowledge to less experienced team members.</li><li>Other duties as assigned. </li></ul>
Requirements: <p style="font-weight: 400;"><strong>EDUCATION AND/OR EXPERIENCE</strong></p> <ul style="font-weight: 400;"> <li>Bachelor's degree in related field preferred.</li> <li>One (1) year of relevant technical or business work experience required.</li> </ul> <p style="font-weight: 400;"><strong>OTHER SKILLS AND ABILITIES</strong></p> <ul style="font-weight: 400;"> <li>Basic knowledge of business operations and systems requirement processes.</li> <li>Demonstrated technical, analytical, systems skills.</li> <li>Display innovation in identifying, proposing, and overseeing the execution of business solutions.</li> <li>Written and verbal communication skills interpersonal skills.</li> <li>Ability to work independently, or within a team environment.</li> <li>Other related skills and/or abilities may be required to perform this job.</li> <li>Display innovation in identifying, proposing, and overseeing the execution of business solutions.</li> <li>Written and verbal communication skills interpersonal skills.</li> <li>Ability to work independently, or within a team environment.</li> <li>Other related skills and/or abilities may be required to perform this job.</li> </ul>