IT Business Analyst I (Software License Management)

<p><strong>With more than 8,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust. Interested in joining us?</strong></p>

Detroit, MI

Blue Cross Blue Shield of Michigan

When you think of <a href="https://www.bcbsm.com/" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="http://www.bcbsm.com/index/about-us/our-company.html" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />Learn more about your options as an external candidate. <a href="https://bcbsm.taleo.net/careersection/2/jobsearch.ftl?lang=en" target="_blank" rel="noopener noreferrer">Click here</a> to view open positions.&nbsp; http://www.bcbsm.com

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Full-time

Competitive Total Compensation Package

Overview: Serve as a liaison between the business areas and the IT organization to provide technical solutions required for the achievement of business goals. Collect, analyze, develop, document, and communicate business requirements. Support one or more low to moderately complex business processes.
Responsibilities: <ul> <li>Conduct data gathering and analysis to understand business strategy requirements.</li> <li>Contribute to the business short-and long-term planning sessions and provides direction to ensure understanding of business goals and direction. Provide input from a business and IT perspective.</li> <li>Assist in assessing client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities.</li> <li>Develop, write, and communicate business requirements and functional specifications for the implementation of business solutions.</li> <li>Document current business processes and models.&nbsp;&nbsp;</li> <li>Provide assistance in business case development (i.e., research, data collection), as needed. Develop user test cases and system integration testing and validate test results during testing. Investigate, resolve and escalate problems.&nbsp; Procure technical assistance to help in problem resolution.</li> <li>Keep customers informed of problems, issues, and status.&nbsp; Analyze performance metrics to eure customer satisfaction.</li> <li>Coach and transfer knowledge to less experienced team members.</li> <li>Other duties as assigned.</li> </ul>
Requirements: <p><strong>EDUCATION AND/OR EXPERIENCE</strong></p> <ul> <li>Bachelor's degree in related field preferred.</li> <li>One (1) year of relevant technical or business work experience required.</li> </ul> <p><strong>DEPARTMENTAL PREFERENCES</strong></p> <p>The position requires knowledge and preferably hands-on experience with Information Technology Infrastructure Library (ITIL) processes and Configuration Management, specifically software management.</p> <ul> <li>Responsible for working with IT teams to identify, control, maintain and verify hardware and software assets in the IT Configuration Management Database (CMDB).&nbsp;</li> <li>Works closely with stakeholders to establish business requirements for the CMDB.</li> <li>Support design, development, and implementation of automated processes for gathering, populating and maintaining CMDB data.</li> <li>Communicate CMDB activities to shareholders to enhance general awareness of processes and standards.</li> <li>Experience and knowledge of software license management that includes: <ul> <li>&nbsp; &nbsp; Inventory</li> <li>&nbsp; &nbsp; License Compliance validation</li> <li>&nbsp; &nbsp; Usage analysis&nbsp;</li> </ul> </li> </ul> <ul> <li>Supports asset and configuration management activities/engagement across the IT organization</li> <li>Ability to develop advanced queries and reports for management on KPIs to improve the process effectiveness, efficiency, and data accuracy.</li> </ul> <p><strong>OTHER SKILLS AND ABILITIES</strong></p> <ul> <li>Basic knowledge of business operations and systems requirement processes.</li> <li>Demonstrated technical, analytical, systems skills.</li> <li>Display innovation in identifying, proposing, and overseeing the execution of business solutions.</li> <li>Written and verbal communication skills interpersonal skills.</li> <li>Ability to work independently, or within a team environment.</li> <li>Other related skills and/or abilities may be required to perform this job.</li> </ul> <p><em>All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.</em></p>