Southwest Account Manager, Southwest Sales Office

<p><br /><br /><br /><br />With more than 8,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust. Interested in joining us?<br /><br /><br /><br /><br /></p>

Portage, MI

Blue Cross Blue Shield of Michigan

When you think of <a href="" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />Learn more about your options as an external candidate. <a href="" target="_blank" rel="noopener noreferrer">Click here</a> to view open positions.&nbsp;

keywords: professional,marketing,teamwork,leadership,support,sales,reporting,experience,knowledge,degree,license,skills,travel


Competitive Total Compensation Package

Overview: <p>BLUE CROSS BLUE SHIELD OF MICHIGAN</p> <p>SOUTHWEST SALES</p> <p>ACCOUNT MANAGER</p> <p>PORTAGE, MI</p> <p>&nbsp;</p> <p>Blue Cross Blue Shield of Michigan is seeking an experienced health care Account Manager who is responsible to retain and increase membership and retention within the&nbsp;Southwest territory, generally with&nbsp;50 or greater employees in a group, which includes national accounts or associations, in support of marketing sales goals and objectives.</p>
Responsibilities: <p>Lead, formulate and implement long and short-range strategies and account plans and resource deployments in support of territory initiatives and the sales and retention premium goals.&nbsp;May include resource deployment as necessary. Develop, implement and maintain effective and efficient face-to-face contact with executive level account management and decision-makers.&nbsp;Interface with various levels of internal and external customers explaining marketing concepts, resolving complex problems and administrative issues, and discussing proposals and retention activity as required. Develop specific retention strategy to identify and recognize individual customer characteristics, understand the decision-making process and gain trust from all labor, management, governmental decision-makers and independent agents. Provide the customer with information related to alternative methods of healthcare delivery (e.g., HMO, PPO, POS, and Traditional) which includes financial alternatives such as funding options. Explore possible jeopardy situations and develop sales and service strategies to retain the group. Implement and maintain an effective proactive resell process increasing premium income in existing markets. Utilize the resell process to coordinate the acceptance of renewals, settlements and open enrollment activities including the acquisition of information to complete necessary reporting. Develop annual forecast and sales plans to strategize and identify unenrolled segments and prospective customers as appropriate to territory, group size and geographic location. Design and coordinate account seminars, trade fairs and employee meetings including staffing, promotion and materials. Coordinate and assist in the education and training of group contact personnel and members in an assigned territory on BCBSM and/or BCN benefit programs.&nbsp;Provide customer benefit and rate information using tailored proposal materials. Participate in various forms of community relations to support positive corporate and marketing images.</p>
Requirements: <ul> <li>Bachelor's Degree in Business Administration, Marketing or related field preferred.&nbsp;&nbsp;</li> <li>Four (4) years of concept sales or risk management experience.</li> <li>High degree of technical knowledge of all benefits, billing, competitive programs, distribution systems, methods, policies, procedures, rating, regulations, selling process and underwriting as it relates to sales and marketing.</li> <li>Extensive knowledge of alternative benefit delivery programs, corporate philosophy, financial arrangements and medical economics.</li> <li>Excellent analytical, problem resolution, verbal and written communication skills required.</li> <li>Well-developed forecasting, organizing, planning, presentation, sales and scheduling skills.</li> <li>Extensive knowledge in the areas of sales methodology, territory management, Business Administration, Insurance industry, Healthcare delivery systems and BCBSM products and their related financing mechanisms.</li> <li>Proficient in current industry standard PC applications and systems.</li> <li>Travel to business locations as required.</li> <li>Must meet local and/or national sales and marketing sales competencies as required.</li> <li>Other related skills and/or abilities may be required to perform this job.</li> </ul> <p><strong>CERTIFICATES, LICENSES, REGISTRATIONS</strong></p> <p><strong>If an employee is selling/negotiating rates as part of the duties and responsibilities of this job, the following licenses are required within 90 days of the employee&rsquo;s start date or the license expiration date.</strong></p> <ul> <li>Valid Michigan Accident and Health Insurance License.</li> <li>Valid Michigan driver's license required.</li> </ul> <p><strong>DEPARTMENT REQUIREMENTS</strong></p> <ul> <li>Demonstrated ability to partner and support health care insurance agents, consultants, union and management.</li> <li>Experienced with medical, pharmacy, dental and vision benefits necessary to promote and retain Blue.</li> <li>Knowledge of Self-Funded (ASC, Experience Rated (ERS), Industry and Community Pooled Fully Insured funded arrangements.</li> <li>Experienced presentation and consultative skills.</li> <li>Responsive to "what if" situations to consider alternative approaches.</li> <li>Demonstrated ability to establish and meet high impact goals.</li> <li>Must have proactive approach and take initiative.</li> <li>Ability to work independently and have flexibility in work schedules.</li> </ul> <p><strong>DEPARTMENT PREFERENCES</strong></p> <ul> <li>Highly preferred that candidate be engaged and activity involved in the community relations for the counties they will service in the&nbsp;Southwest&nbsp;assigned territory as required.</li> <li>Highly preferred if candidate understands basics of quote development.</li> <li>Highly preferred if candidate has understanding of financials, i.e., Underwriting, Finance, Risk Management.</li> <li>Highly preferred if candidate remains current with insurance industry trends and Affordable Care Act.</li> <li>Highly preferred if candidate has BCBSM experience and understands the importance of working as a team.</li> </ul>