Service Designer & Design Researcher

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Detroit, MI

Blue Cross Blue Shield of Michigan

When you think of <a href="" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.&nbsp;<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />For Application Timeline &amp; Selection Process:&nbsp;<a href="" target="_blank" rel="noopener noreferrer">Click Here</a>. Learn more about your options as an external candidate. <a href="" target="_blank" rel="noopener noreferrer">Click here</a> to view open positions.

keywords: teamwork,research,healthcare,design,leadership,experience,knowledge,degree


Competitive Compensation and Benefits Package

Overview: <p><span style="font-family: Arial;">At Blue Cross Blue Shield of Michigan, our Customer Experience team is focused on reimagining healthcare to help people along their health journey during the everyday moments and the ones that matter the most. We touch the lives of over 5 million members and are shaping the future to make healthcare more easy, useful and enjoyable for all.</span></p> <p><span style="font-family: Arial;">In this role, you&rsquo;ll research and design services and interactions that help make our members&rsquo; lives easier when it comes to their healthcare. Our service designers translate research, use expertise on interaction design and approach their work from a place of empathy to create and improve experiences along the member journey.</span></p> <p><span style="font-family: Arial;">To do this, you&rsquo;ll collaborate with the team, business and other stakeholders in workshops, ideation sessions, and other design activities.</span></p>
Responsibilities: <ul> <li> <div><span style="font-family: Arial;">Help internal clients and other stakeholders understand design solutions both verbally and visually.</span></div> </li> <li> <div><span style="font-family: Arial;">Based on primary and secondary design research, including user needs assessments, contribute insights and ideas for designing how members will interact with us.</span></div> </li> <li> <div><span style="font-family: Arial;">Leverage storytelling to clearly articulate design ideas and decisions and participate in feedback discussions.</span></div> </li> <li> <div><span style="font-family: Arial;">May lead and co-lead some design activities for certain projects.</span></div> </li> </ul>
Requirements: <ul> <li>Bachelor&rsquo;s degree in related field.</li> <li>At least 3 years of hands-on experience designing services and interactions, preferably for external customers.</li> <li>Experience creating journey / experience maps, service / interaction models and flows and wireframes.</li> <li>Understanding of prototyping, from lo-tech methods to digital.</li> <li>Ability to help stakeholders understand the importance of user-centered, empathetic design approaches.</li> </ul> <div id="gtx-trans" style="position: absolute; left: -7px; top: 88.875px;">&nbsp;</div>