Team Leader I

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Southfield, MI

Blue Cross Blue Shield of Michigan

When you think of <a href="" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.&nbsp;<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />For Application Timeline &amp; Selection Process:&nbsp;<a href="" target="_blank" rel="noopener noreferrer">Click Here</a>. Learn more about your options as an external candidate. <a href="" target="_blank" rel="noopener noreferrer">Click here</a> to view open positions.

keywords: planning,management,administration,consulting,organization,analysis,experience,skills,knowledge,education,organization,departmental requirements


Competitive Compensation and Benefits Package

Overview: Responsible for planning, coordinating, and supervising all administrative, operative, and employee functions within assigned area(s) to ensure an efficient and cost-effective area in accordance with departmental and corporate standards and objectives.
Responsibilities: <ul> <li>Supervise, coordinate, direct, and monitor staff activities to ensure a prompt, courteous, and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling, and organizing.</li> <li>Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements as necessary.</li> <li>Select, train, develop, appraise, and counsel support staff personnel.</li> <li>Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries.</li> <li>Monitor and analyze proficiency and quality efforts of subordinate personnel.</li> <li>Administer and adhere to Corporate and Departmental policies, practices, and procedures, including union contract administration.</li> <li>Recommend and implement new or improved systems that will enhance or expedite work.</li> <li>Other duties may be assigned.</li> </ul>
Requirements: <ul> <li>Bachelor's Degree in related field preferred.</li> <li>A minimum of 60 college credits is required.</li> <li>Three (3) years customer service, or claims processing, or membership and billing experience required.</li> <li>Two (2) years of experience in a leadership role preferred.</li> <li>Detailed knowledge of assigned BCBSM department(s)/area(s) including all applicable policies, procedures, and processes as preferred.</li> <li>Strong organizational, planning, analytical, and communication skills.</li> <li>Other related skills and/or abilities may be required to perform this job.</li> </ul> Must pass the Team Leader selection system.&nbsp;<br /> <p style="font-weight: 400;"><strong>Departmental Requirements</strong></p> <ul> <li style="font-weight: 400;">Bachelor's Degree in related discipline preferred.</li> <li style="font-weight: 400;">Three (3) years supervisory or lead experience including two (2) years in related production, operations area, or call center preferred.</li> <li style="font-weight: 400;">Experience with the bargaining unit preferred.</li> </ul> <p style="font-weight: 400;">&nbsp;</p> <p style="font-weight: 400;"><strong>Additional Department Information</strong></p> <ul> <li style="font-weight: 400;">Strong organizational, planning, analytical, and communication skills.</li> <li style="font-weight: 400;">Ability to complete complex analysis and to identify and initiate process improvement opportunities.</li> <li style="font-weight: 400;">Excellent interpersonal skills including the ability to interact with internal and external customers and all levels of the organization.</li> <li style="font-weight: 400;">Highly developed listening and coaching skills</li> <li style="font-weight: 400;">Medicare knowledge</li> </ul>