Client Technology Technician

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Detroit, MI

Blue Cross Blue Shield of Michigan

When you think of <a href="" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.&nbsp;<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />For Application Timeline &amp; Selection Process:&nbsp;<a href="" target="_blank" rel="noopener noreferrer">Click Here</a>. Learn more about your options as an external candidate. <a href="" target="_blank" rel="noopener noreferrer">Click here</a> to view open positions.

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Competitive Compensation and Benefits Package

Overview: <p><span style="font-size: small;">Provide maintenance and support for basic client products, peripherals, networks, and physical moves. Partner with business clients to understand user needs and provide improvement to business processes, resolve problems, and technical solutions. This position is responsible for one or more projects/work initiatives/tasks concurrently as a team member.&nbsp; Work under general guidance from senior team members.</span></p>
Responsibilities: <ul> <li>Work with the team lead or senior team members to understand the user&rsquo;s client technologies requirements. Documents requirements.</li> <li>Provide input during short-term client technologies project/task planning efforts with team members. Document discussion and agreements.</li> <li>Participate in the deployment of new or upgraded images, software, and hardware for multiple clients. Configure and install desktop PCs, peripheral equipment, laptops, and other mobile devices. Follow established procedures for performing configuration changes, updates, and upgrades. Perform repairs to hardware, software, and peripheral equipment, following design or installation specifications.</li> <li>Provide feedback on new software performance and testing.</li> <li>Participate in Level 2 issue assessment and resolutions of problems. Diagnose and resolve client workstation and mobile device hardware and software issues. Create temporary solutions until permanent solutions can be implemented. Provide technical support to meetings that include video conferencing. Document solutions to common problems and responses for frequently asked questions.</li> <li>Provide feedback on the development procedures based on established policies related to Business Continuity &amp; Disaster Recovery development.</li> <li>Gather research data on vendor products.</li> <li>Adhere to policies, procedures, and standards. Support IT inventory management.</li> <li>Provide on-the-spot training to clients, as needed.</li> <li>Other duties as assigned. </li> </ul>
Requirements: <p style="font-weight: 400;"><strong>EDUCATION AND/OR EXPERIENCE</strong></p> <ul style="font-weight: 400;"> <li>Associate's Degree in related field preferred.</li> <li>One (1) year experience in Information Technology required.</li> </ul> <p style="font-weight: 400;"><strong>OTHER SKILLS AND ABILITIES</strong></p> <ul style="font-weight: 400;"> <li>Problem solving skills.</li> <li>Customer service skills</li> <li>Written and verbal communication skills.</li> <li>Accuracy and attention to detail.</li> <li>Ability to work independently, or within a team environment.</li> <li>Other related skills and/or abilities may be required to perform this job.</li> </ul> <p><em><u>&nbsp;</u></em></p> <p><em><u><strong>Departmental Requirements:</strong></u></em></p> <ul style="font-weight: 400;"> <li>Looking for an individual who has knowledge and experience with iOS, Mac iOS, Windows operating systems, &amp; deskside support.</li> <li>Job functions will entail servicing and administrating mobile devices while following established procedures for performing configuration changes, updates and upgrades.</li> <li>Diagnose and resolve mobile device hardware and software issues.</li> <li>Provide technical support to meetings that include video conferencing.</li> <li>Document solutions to common problems and responses for frequently asked questions.</li> <li>Work directly with users who require assistance, including executive staff members. Work as a level 2 support technician processing incident tickets, creating orders and supporting inventory management.</li> </ul>