Systems Analyst III-Salesforce CRM

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Detroit, MI

Blue Cross Blue Shield of Michigan

When you think of <a href="" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.&nbsp;<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />For Application Timeline &amp; Selection Process:&nbsp;<a href="" target="_blank" rel="noopener noreferrer">Click Here</a>. Learn more about your options as an external candidate. <a href="" target="_blank" rel="noopener noreferrer">Click here</a> to view open positions.

keywords: planning,teamwork,analysis,support,develop,analysis,teamwork,quality assurance,performance,management,skills,experience,knowledge,technical,departmental requirements,degree


Competitive Compensation and Benefits Package

Overview: Plan, develop, test, and implement IT system solutions that improve business efficiency and productivity as well as support business strategies and goals. Identify and communicate business needs and translate business requirements into technical system and functional specifications. Support one or more highly complex or critical business processes/systems and may require design or integration of technical solutions that may cross multiple functions of the business. Project team member for projects large in scope and high complexity; maybe enterprise-wide.
Responsibilities: <ul> <li>Participate in business short-term and long-term planning sessions to ensure understanding of business goals, direction and business requirements; provide input from an IT systems perspective.</li> <li>Develop costs estimates for the planning of new systems/enhancements for assigned systems. Serve as a liaison between business areas and the IT organization and vendors in coordination with project managers to provide technical solutions that address user needs.</li> <li>Translate business requirements into technical requirements.</li> <li>Make recommendations for modifications or technical solution to increase effectiveness and efficiency.</li> <li>Formulate and define system scope and objective based on user needs and understanding of business processes.</li> <li>Develop, write, and communicate systems design, functional system specifications and functional architecture analysis.</li> <li>Ensure completeness of technical requirements and functional architecture analysis for the design and implementation of system business solutions.</li> <li>Identify gaps or issues.</li> <li>Provide technical guidance on the business impact and opportunities, as needed. Understand and analyze customer&rsquo;s systems and capabilities to determine strengths and weaknesses and provide system improvements/ modifications.</li> <li>Review test plans and monitor testing process to ensure that business results are adequately tested with minimal risk.</li> <li>Develop user and/or system test cases and validate test results during testing as needed. Analyze testing results to ensure the solution meets the needs of the business.</li> <li>Facilitate issue resolution.</li> <li>Document system modifications.</li> <li>Develop system manuals, system training materials and system enhancement communication. Investigate problems and develop recommendation for resolution.</li> <li>Gather data to support recommendations to address problems with appropriate contingency plans.</li> <li>Provide technical expertise to resolve issues.</li> <li>Work closely with developers and end users to ensure technical compatibility and user satisfaction.</li> <li>Conduct feasibility studies and draft proposals for evaluation by appropriate users and managers.</li> <li>May develop business cases.</li> <li>Provide input into expenditures based on the size, scope, and cost of hardware and software components.</li> <li>Stay abreast of new and emerging technologies.</li> <li>Participate in the evaluation, selection and application of new and emerging tools and techniques as needed.</li> <li>Analyze technology trends to determine impact to the achievement of business goals.</li> <li>Identify issues and make recommendations based on impact of new/emerging technology or modifications to existing systems.</li> <li>Provide input for the development of Service Level Agreements (SLAs) and/or selection of vendors.</li> <li>Evaluate performance against SLAs and recommend changes for improvement.</li> <li>Develop forecasts for services required from vendors.</li> <li>Evaluate vendor performance against SLAs.</li> <li>Ensure SLAs are achieved.</li> <li>Direct team members and foster a team environment.</li> <li>Coach and mentor less experienced team members.</li> <li>Provide performance feedback, as needed as needed.</li> <li>Other duties may be assigned.</li> </ul>
Requirements: EDUCATION AND/OR EXPERIENCE <ul> <li>Bachelor's degree in related field preferred.</li> <li>Five (5) years of relevant system solution development, testing, and implementation work experience required.</li> </ul> OTHER SKILLS AND ABILITIES <ul> <li>Excellent analytical, technical, interpersonal, and communication skills.</li> <li>In-depth knowledge of business operations, systems requirements, and IT processes.</li> <li>Ability to work independently, or within a team environment.</li> <li>Other related skills and/or abilities may be required to perform this job.</li> </ul> <br />Departmental Requirements: <ul> <li>Experiencing supporting Salesforce applications &ndash; Service Cloud (5+ years) and Communities</li> <li>Agile System Lifecycle Development Methodology including Requirements Management / Testing thru Deployment experience (5+ years)</li> <li>Experience working in a DevOps workflow, knowledge of GIT (or other version control), Salesforce specific tooling is a plus (autoRABIT, Copado, Gearset&hellip;)</li> </ul> <ul> <li>Acts as a primary liaison with the user area for development and modifications to existing applications. Significant creativity is required. Ability to take User stories and create design components for development.</li> <li>Competent to work at a high technical level for the entire application development life-cycle.</li> <li>Strong understanding of business processes and how technology supports those processes; expected to quickly become an SME and advocate for the business needs.</li> <li>Partners with business personnel to conduct an analysis of organizational needs.</li> </ul>