Manager

<p>With more than 8,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust. Interested in joining us?</p>

Detroit, MI

Blue Cross Blue Shield of Michigan

When you think of Blue Cross Blue Shield of Michigan for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="http://www.bcbsm.com/index/about-us/our-company.html" target="_blank"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades. http://www.bcbsm.com

keywords: organization,management,teamwork,solutions,leadership,goals,experience,degree,insurance,license,project management,teamwork,technology,communication,reporting

Manager

Competitive Total Compensation Package

Overview: <p><strong>Responsible to plan, organize, direct, control, and lead assigned business unit; specialize in development, planning, and leadership; operate within broad objectives to ensure optimum utilization of capital, manpower, and equipment for the assigned business unit.</strong></p>
Responsibilities: <p>Manage activities of a department including but not limited to planning, problem solving, staff development and communication. Execute function/area objectives that support continuous improvement. Manage professional, exempt, and non-exempt non-bargaining and bargaining unit employees. Responsible for special projects and/or problem resolutions. Provide effective and efficient solutions to complex business problems. Provide high level oversight and leadership. Other Duties may be assigned.</p> <p>This position is responsible for leading a team of technical reporting resources, including various IT application developers, database administrators and business analysts. Successful candidates will possess demonstrated experience managing day-to-day reporting responsibilities, developing new dashboard/reporting solutions and overseeing cross-functional projects to deliver transformational change, strategic planning, reporting/analysis and financial modeling for all aspects of internal and external customer service and related support.</p>
Requirements: <h2>Qualifications</h2> <ul> <li>Bachelor's Degree in related field required. Master's Degree in related field considered a plus.</li> <li>Five (5) to ten (10) years experience in related field including experience in a leadership role.</li> <li>Ability to work under general direction.</li> <li>Ability to work effectively in a team environment.</li> <li>Good analytical, organizational, planning, verbal and written communication skills.</li> <li>Other related skills and/or abilities may be required to perform this job.</li> <li>Valid Michigan Accident and Health Insurance License.</li> <li>Valid and unrestricted driver's license is required.</li> </ul> <p><strong>Departmental Preferences:</strong></p> <ul> <li>Experience leading a team of technical reporting resources, including various IT developers, database administrators and business analysts</li> <li>Contact Center reporting, analytics and/or business intelligence experience</li> <li>Experience supporting an operational team (e.g. call center, back office, etc.) via reporting and analytics</li> <li>Advanced Microsoft Excel skills (e.g. querying data from SQL Server, VBA, building macros, dynamic charts/graphs, Power Pivot)</li> <li>Experience creating interactive dashboards using Excel, Tableau, or something equivalent (Microsoft Power BI, SAS Visual Analytics, QlikView, etc.)</li> <li>PMP, Project Management Certification</li> <li>Experience supporting an operational team (e.g. call center, back office, etc.) via reporting and analytics</li> <li>Experience configuring and deploying an enterprise-wide reporting and analytics platform</li> </ul>