Template - Customer Service Representative

<p class="p1">By joining the service operations team at Blue Cross/Blue Shield of Michigan, you will play a critical role in the delivery of healthcare in our state while working for one of Michigan's premiere employers.&nbsp;<br /><br />Customer service reps take calls from members and providers verifying eligibility, helping customers understand their benefits and how best to use them, and answering questions about claims and benefits. It&rsquo;s a highly rewarding career with significant advancement opportunities.</p>

Various Locations in Michigan

Blue Cross Blue Shield of Michigan - Customer Service

<p class="p1">Blue Cross/Blue Shield of Michigan, a nonprofit mutual insurance company and the largest health insurer in Michigan, serves almost four million Michigan residents and another one million members in other states. It has the largest network of hospitals and more than 33,000 doctors. BCBS employees more than 8,000 people.</p> <p class="p2"><br />By joining the service operations team at Blue Cross/Blue Shield of Michigan, you will play a critical role in the delivery of healthcare in our state while working for the largest and one of the most widely respected brands in the business. Customer service representatives take calls from members and providers doing everything from verifying eligibility, helping customers understand their benefits and how best to use them, and answering questions about claims and benefits. It&rsquo;s an important and highly rewarding career with significant advancement opportunities with one of Michigan&rsquo;s leading employers.</p> <p class="p2"><br />CSR salaries start at $18.55 per hour.</p> http://www.bcbsm.com

keywords: education,experience,schedule,locations,medical, dental, vision,paid time off,annual bonuses,uaw partnership,retirement/pension,free parking,work environment,tuition assistance,best place to work!,inclusive & diverse,socially conscious,mission driven,community focussed,supportive

Non-Manager

CSR salaries start at $18.55 per hour.

Overview: <ul> <li>High School or GED equivalent with one only year customer service experience required.</li> <li>No insurance, healthcare or medical knowledge/experience is required &ndash; BCBS will teach you everything you need to know. The training is approximately 2-3 months and you&rsquo;re paid the whole time you&rsquo;re in training.</li> <li>You will play a critical role in the delivery of healthcare impacting the health and well-being of member/customers in Michigan and beyond.</li> <li>CSRs mostly work core business hours between 8:00 AM and 6:00 PM Monday-Friday, which means no weekend hours. There are flexible work hours, with limited second-shift options and over-time opportunities available.</li> <li>Abundant advancement opportunities.</li> <li>CSR positions are available in a variety of locations &ndash; Detroit, Southfield, Grand Rapids, Lansing and Marquette.</li> </ul>
Responsibilities: <ul> <li>Market leading BCBS benefits for you and your family &ndash; medical, dental, vision, hearing, behavioral health, family planning, pharmacy.</li> <li>12 paid holidays each year.</li> <li>Guaranteed annual wage increases and annual incentive bonuses.</li> <li>BCBS CSRs are represented by the UAW.</li> <li>Service operations team members receive world-class retirement and pension benefits.</li> <li>CSRs benefit from a professional, yet casual working environment including casual dress requirements.</li> <li>All work locations offer free and convenient parking for employees.</li> <li>Most work locations offer a variety of on-site food options and other amenities. Class A office space and workstations.</li> <li>BCBS offers tuition assistance for employees who wish to further their education.</li> </ul>
Requirements: <ul class="ul1"> <li class="li1">It's a great place to work!&nbsp;</li> <li class="li1">Blue Cross Blue Shield of Michigan is an award-winning organization for diversity and inclusion in the workplace.&nbsp;</li> <li class="li1">In addition to providing world-class customer service, BCBS supports ongoing community engagement and outreach.&nbsp;</li> <li class="li1">BCBS is dedicated to improving health care across the state. Promoting good health to everyone, everywhere in Michigan is part of our unique mission as a nonprofit mutual company.</li> <li class="li1">We make corporate contributions to help build better health. Whether it&rsquo;s a one-day event or a multi-week program, our strategic partnerships help fund events and community-level programs.</li> <li class="li1">Through our programs, we are fighting childhood obesity, funding free clinics and taking action to fight prescription drug abuse.</li> <li class="li1">Our grants support researchers, students and organizations as they find solutions to critical health care problems in Michigan.</li> </ul>