ODLM Operations Internship

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Detroit, MI

Blue Cross Blue Shield of Michigan (Internships)

Our Mission: We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health. Our Customer Commitment: We aspire to be clear and simple, to help you make the right choices, to offer valuable coverage, and help you get quality health care for you and those you love. Our Commitment to our Social Mission: Increasing access to affordable health care Enhancing the quality of care patients receive Improving the health of Michigan&rsquo;s citizens and communities.&nbsp; <p><br />Our employees are eligible for several great perks:</p> <ul> <li>Comprehensive medical, dental and vision insurance</li> <li>401(k) with company match</li> <li>Annual bonuses</li> <li>Tuition assistance</li> <li>Paid parking</li> </ul> http://www.bcbsm.com

keywords: operations,analysis,knowledge


Paid Internship

Overview: By the end of the internship, the candidate will have an understanding of common errors that occur in our call centers and will develop an online learning series to address one.
Responsibilities: Responsibilities will include listening to multiple contact center calls, analyzing quality data, and developing online learning products to address a common error type.
Requirements: Knowledge of the Instructional Design Process, knowledge of Adult Learning theory, experience assessing, designing, and developing online training materials using Captivate or other eLearning or gamification development software.&nbsp;