Intern - Customer Experience

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Detroit, MI

Blue Cross Blue Shield of Michigan (Internships)

<p>The Internship Program at BCBSM is designed to enhance the skills and abilities of young professionals as well as to identify and attract future talent for our organization. Interns will gain practical hands-on work experience as well as a solid understanding of the health insurance industry. Our program is an excellent way for interns to get a good start on their careers by working on meaningful projects, learning valuable skills, and networking with employees throughout our organization, which could potentially allow interns to build a future career at BCBSM.</p> http://www.bcbsm.com/careers

keywords: language,program,analyst duties,teamwork,support,build,develop,analysis,education,organization,technology,develop,communication,analysis

Full-time

Paid Internship

Overview: The Internship Program at BCBSM is designed to enhance the skills and abilities of young professionals as well as to identify and attract future talent for our organization. Interns will gain practical hands-on work experience as well as a solid understanding of the health insurance industry. Our program is an excellent way for interns to get a good start on their careers by working on meaningful projects, learning valuable skills, and networking with employees throughout our organization, which could potentially allow interns to build a future career at BCBSM.<br /><br />The summer intern will perform analyst duties on selected customer experience projects. Two projects that are initially identified include:<br /><br /> <ul> <li>Terms and language &ndash; researching terms, conducting content audits on how terms and language are used on different communications touch points and channels.</li> <li>Preventive annual physicals &ndash; this is a specific application of the terms and language project and will also include several operational implementation recommendations. As the analyst, the roll will be follow-up and checking the status of progress on this project.</li> <li>Other projects to be identified.</li> </ul>
Responsibilities: <ul> <li>Assist in preparing information and research materials to identify business problems, offer recommendations and assist management with the implementation of solutions.</li> <li>Support leaders on projects designed to enhance the overall efficiency and effectiveness of the organization.</li> <li>Develop and maintain a solid understanding of BCBSM business, products, programs, data, organizational structure, controls, research.</li> <li>Analyze business goals, objectives, and needs within the organization.</li> <li>Participate in networking events with BCBSM leaders and other interns.</li> <li>Engage in volunteer activities/community outreach to build knowledge of our communities and customers.</li> <li>Participate in department meetings and events (i.e. monthly Diversity and Inclusion events, department-wide team building events, weekly meetings to ensure team alignment, etc.).</li> </ul>
Requirements: <ul><li>Current undergraduate or graduate student with a 3.0 GPA or higher required. </li><li>Interns must be enrolled in a four-year college/university or a Master’s/PhD program for the duration of the internship. </li><li>Effective verbal, written communication and interpersonal skills. </li><li>Strong analytical skills with the ability to work independently and as a member of a team. </li><li>Excellent organizational skills to deal with multiple projects and priorities. </li><li>Responsible for maintaining confidential information to the highest degree. </li><li>Proficient in Microsoft Office suites and applicable BCBSM systems. </li><li>Ability to develop and maintain effective working relationships. </li></ul>