2018 Summer Intern - BCN CS Project & Reporting Unit

<p>With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.</p> <p><br /><br /><br /><br /></p>

Southfield, MI

Blue Cross Blue Shield of Michigan (Internships)

Our Mission: We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health. Our Customer Commitment: We aspire to be clear and simple, to help you make the right choices, to offer valuable coverage, and help you get quality health care for you and those you love. Our Commitment to our Social Mission: Increasing access to affordable health care Enhancing the quality of care patients receive Improving the health of Michigan&rsquo;s citizens and communities.&nbsp; <p><br />Our employees are eligible for several great perks:</p> <ul> <li>Comprehensive medical, dental and vision insurance</li> <li>401(k) with company match</li> <li>Annual bonuses</li> <li>Tuition assistance</li> <li>Paid parking</li> </ul> http://www.bcbsm.com

keywords: internship,performance,analysis,teamwork,support,prepare,training,technology,knowledge


Paid Internship

Overview: Students applying to work in BCN's Project &amp; Reporting Unit will experience how exciting it is to support customer service teams in driving improvements through the collection of data and implementations of projects. The Intern will join an analytical unit that is committed to process improvement and creative thinking. They will assist with analysis of reports and provide recommendations as an active member of the workgroups. In addition, they may be asked to support daily assignments to learn the business and its complexity for their personal growth and development.
Responsibilities: <p><span style="font-size: small;">Research, review and analyze data to determine call drivers. Identify opportunities to support process improvements.</span></p> <p><span style="font-size: small;">Map processes out and determine opportunities for lean process improvement.</span></p> <p><span style="font-size: small;">Prepare and present PowerPoint presentations for improvement process projects.&nbsp; Develop graphs, pivot tables, etc. to identify trends for outliers.</span></p> <p><span style="font-size: small;">Review call drivers, analyze impacts, document findings, and provide recommendations.</span></p> <p><span style="font-size: small;">Support department events and projects as needed.</span></p> <p><span style="font-size: small;">Support Manager and Senior analysts on projects/assignments.</span></p> <p><span style="font-size: small;">Participate in leadership staff and workgroup meetings.</span></p> <p><span style="font-size: small;"><strong>Interns will also participate in:</strong></span></p> <div><span style="font-size: small;">Compliance Training&nbsp;<br />Call Review Training&nbsp;<br />MACESS and FACETS Training&nbsp;<br />Young Professional Network (YPN)</span></div>
Requirements: <strong><span id="requisitionDescriptionInterface.ID1550.row1" class="subtitle" title="">Required &amp; Preferred Skills</span><span class="blockpanel"><span class="">&nbsp;</span></span></strong> <p><span style="font-size: small;">Proficiency in PC applications such as Word, Excel, PowerPoint, SharePoint, and Access.</span></p> <p><span style="font-size: small;">Excellent written and verbal communication skills.</span></p> <p><span style="font-size: small;">Excellent analytical, organizational, problem-solving, and critical thinking skills.</span></p> <p><span style="font-size: small;">Ability to manage multiple projects and initiatives, prioritize workloads and meet deadlines, and perform under pressure independently on projects and within tight time constraints.</span></p> <p><span style="font-size: small;"><strong>Preferred:</strong></span></p> <div><span style="font-size: small;">Excellent proficiency in Microsoft Access&nbsp;<br />Lean Six Sigma understanding&nbsp;<br />Project Management understanding</span></div> <div>&nbsp;</div> <div><span style="font-size: small;"><strong>Relevant majors:</strong> Data Analytics, MIS, Business Finance, Accounting, Computer Science;&nbsp;all majors encouraged to apply.</span></div>