2018 Summer Intern - ISMG

<p>With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.</p>

Detroit, MI

Blue Cross Blue Shield of Michigan (Internships)

Our Mission: We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health. Our Customer Commitment: We aspire to be clear and simple, to help you make the right choices, to offer valuable coverage, and help you get quality health care for you and those you love. Our Commitment to our Social Mission: Increasing access to affordable health care Enhancing the quality of care patients receive Improving the health of Michigan&rsquo;s citizens and communities.&nbsp; <p><br />Our employees are eligible for several great perks:</p> <ul> <li>Comprehensive medical, dental and vision insurance</li> <li>401(k) with company match</li> <li>Annual bonuses</li> <li>Tuition assistance</li> <li>Paid parking</li> </ul> http://www.bcbsm.com

keywords: internship,teamwork,performance,support,analysis,prepare,research,training,management,knowledge,proficiency


Paid Internship

Overview: Students applying to work in the Individual, Small &amp; Mid Group (ISMG) Department will experience firsthand the exciting, energizing and fast paced world of customer service within the Service Operations area of Blue Cross Blue Shield of Michigan. Interns will be part of a strong TEAM that is committed to meeting the goal of first call resolution (FCR) and world class customer service. They will assist with worksheet analysis related to customer service calls (Quality, Repeat Callers, identify trends, etc.) and provide recommendations for process improvements. In addition, support daily assignments of monitoring call volumes, developing PowerPoint presentations for department meetings and events, confirming PHI compliance, supporting department call calibrations, compile and analyze data and more.
Responsibilities: <ul> <li>Support ISMG newsletter, articles supporting employee engagement, department pictures, and team building events.</li> <li>Research, review and analyze worksheet data to determine call drivers. Identify opportunities to support training or process improvements.</li> <li>Call listening projects to support department with process improvements, recognize trends and outliers for coaching, etc.</li> <li>Prepare and present PowerPoint presentations for improvement process projects. Develop graphs, pivot tables, etc. to identify trends for outliers.</li> <li>Support department events and projects (i.e. monthly D &amp; I events, CSR recognition displays, department wide team building events, etc.)</li> <li>Support team leaders and managers on projects/assignments.</li> </ul>
Requirements: <ul> <li>Proficiency in PC applications such as Word, Excel, PowerPoint, SharePoint, and Access.</li> <li>Excellent written and verbal communication skills.</li> <li>Ability to work independently and within a team.</li> <li>Ability to manage multiple projects and initiatives, prioritize workloads and meet deadlines, and perform under pressure independently on projects and within tight time constraints.</li> </ul> <p><strong>Training to be provided:</strong></p> <p>Compliance Training&nbsp;<br /> Call Review Training&nbsp;<br /> Monitor Training&nbsp;<br /> CISCO phone training</p>