2018 Summer Intern - Service Training

<p>With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.</p>

Detroit, MI

Blue Cross Blue Shield of Michigan (Internships)

Our Mission: We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health. Our Customer Commitment: We aspire to be clear and simple, to help you make the right choices, to offer valuable coverage, and help you get quality health care for you and those you love. Our Commitment to our Social Mission: Increasing access to affordable health care Enhancing the quality of care patients receive Improving the health of Michigan&rsquo;s citizens and communities.&nbsp; <p><br />Our employees are eligible for several great perks:</p> <ul> <li>Comprehensive medical, dental and vision insurance</li> <li>401(k) with company match</li> <li>Annual bonuses</li> <li>Tuition assistance</li> <li>Paid parking</li> </ul> http://www.bcbsm.com

keywords: internship,training,teamwork,maintain,support,skills,preferences


Paid Internship

Overview: This intern position resides within ODLM.&nbsp; The overall purpose is to support our corporate-wide Training and Quality support system.&nbsp; With limited guidance, the intern will support us with Training and Quality Program management and reporting needs.
Responsibilities: <ul> <li>Assist with the analysis of test scores, quality and new hire CSR performance data&nbsp;<br /> Maintain and develop LMS (learning resources, events, post-tests, other assignments)</li> <li>Test and track issues</li> <li>Observe and provide feedback on training delivery</li> <li>Conduct training events (e.g., Service Mentor and other)</li> </ul> <p><strong>Intern will also participate in:</strong></p> <ul> <li>ERN Program</li> <li>Events, trips, and activities planned through the corporate Intern Program</li> <li>Team-building and skill-building opportunities through the corporate Intern Program</li> </ul>
Requirements: <ul> <li>Proficient in current industry MS software applications:&nbsp; Word, Excel, PowerPoint</li> <li>Strict attention to details</li> <li>Ability to research and problem-solve</li> <li>Ability to work well with large team</li> <li>Strong verbal and written communication skills&nbsp;</li> </ul> <div><span style="font-size: small;"><strong>Preferred:</strong></span></div> <div> <ul> <li><span style="font-size: small;">SharePoint navigation experience</span></li> </ul> <div><span style="font-size: small;">Minimum Junior standing.</span></div> </div>