2018 Summer Intern - Speech Analytics

<p>With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.</p>

Detroit, MI

Blue Cross Blue Shield of Michigan (Internships)

Our Mission: We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health. Our Customer Commitment: We aspire to be clear and simple, to help you make the right choices, to offer valuable coverage, and help you get quality health care for you and those you love. Our Commitment to our Social Mission: Increasing access to affordable health care Enhancing the quality of care patients receive Improving the health of Michigan&rsquo;s citizens and communities.&nbsp; <p><br />Our employees are eligible for several great perks:</p> <ul> <li>Comprehensive medical, dental and vision insurance</li> <li>401(k) with company match</li> <li>Annual bonuses</li> <li>Tuition assistance</li> <li>Paid parking</li> </ul> http://www.bcbsm.com

keywords: talent acquisition,performance,call center,analysis,support,consulting,training,technology,analysis,experience,organization,degree,technology,professional


Paid Internship

Overview: <p align="left">The intern will be support workforce analysis activities and initiatives, including speech analytics and deep dive review of other performance metrics. This will include an opportunity to look at how effective and efficient the day to day performance is in our key call centers and provide recommendations based on the data analysis that is conducted. This is a great opportunity to look at varied call center statistics to draw conclusions and provide recommendations without the limitation of a pre-defined process.</p> <p>Julie Weber is the hiring manager. Kathy Sunman Bowers will provide day-to-day direction and evaluate the intern's work.</p>
Responsibilities: <ul> <li id="requisitionDescriptionInterface.ID1544.row1" class="contentlinepanel">Assignments may vary depending on the intern's skill set.</li> <li class="contentlinepanel">Create charts and graphs in excel to easily view data.</li> <li class="contentlinepanel">Identify outliers and trends for further investigation.</li> <li class="contentlinepanel">Work side by side with WFA analysts to understand what is driving any outliers.</li> <li class="contentlinepanel">Provide recommendations to WFA leadership and analysts to drive further call center efficiencies.</li> <li class="contentlinepanel">Opportunity to work in SharePoint if the interest or skillset is there.</li> <li class="contentlinepanel">Intern will complete employee orientation, HIPAA training and OJT.<br /><br /></li> </ul>
Requirements: <p align="left">Required:</p> <ul> <li>Ability to multitask</li> <li>Attention to detail</li> <li>Ability to communicate with multiple levels of leadership</li> <li>Proficient in MS Excel</li> <li>Proficient with SharePoint</li> <li>Ability to work independently and as part of a team</li> </ul> <p align="left">&nbsp;</p> <p align="left">Preferred:</p> <ul> <li>Intermediate to advanced Excel knowledge</li> <li>Experience in a service environment</li> <li>Experience with large data sets</li> <li>Experience with Workforce Management concepts</li> <li>Ability to prioritize work load</li> <li>Experience with SharePoint</li> </ul>