Surveillance Manager


Boomtown Bossier City

Boomtown Bossier City

<h3>COME JOIN THE FUN AT</h3> <span style="font-size: 40px;">BOOMTOWN BOSSIER CITY</span> <h5>A PENN ENTERTAINMENT PROPERTY</h5>

keywords: summary,management,compliance,reporting,performance,procedure,budget,knowledge,degree,communication,skills

Regular Full-Time


Overview: <p>We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.&nbsp;</p> <p>&nbsp;</p> <p>Click&nbsp;<a href="" target="_blank" rel="noopener noreferrer"><u>HERE</u></a>&nbsp;to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!</p>
Responsibilities: <ul> <li>Responsible for supervising staff and the overall daily management of a designated shift in the Surveillance department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.</li> <li>Creates effective and efficient schedules while maintaining labor costs, meeting staffing objectives, and ensuring overall coverage mandated by gaming regulations.</li> <li>Responsible for assisting in the budget process for the department by providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.</li> <li>Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.</li> <li>Maintains knowledge and ensures enforcement of all gaming laws and regulations which apply to the functions and duties of the Surveillance department for which this position is responsible.</li> <li>Partners with property departments to design and conduct highly sensitive investigations to facilitate fact-finding; probes into potentially illegal or inappropriate activities.</li> <li>Acts as direct liaison between Surveillance Room activities and Surveillance leaders and assumes responsibility for the efficient operation of the Surveillance department on assigned shift, in absence of manager.</li> <li>Participates in the hiring process by attending interviews and making recommendations in staffing.</li> <li>Responsible for the overall integrity of daily operations; ensures compliance with all regulatory requirements, internal controls, policies, and procedures.</li> <li>Safeguards company assets at all times.</li> <li>Submits all appropriate reports when incidents, infractions, and violations occur.</li> <li>Examines and analyzes the physical property, processes, and procedures to oversee and enforce compliance policies.</li> <li>Serves as liaison with gaming regulators, public law enforcement, and other agencies as it relates to Surveillance by maintaining a positive and constructive relationship, in absence of Surveillance leadership.</li> <li>Reviews financial reports to ensure Surveillance operation efficiency and quality control.</li> <li>Oversees the management of attendance and time records.</li> <li>Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.</li> <li>Maintains strict confidentiality in all departmental and company matters.</li> </ul>
Requirements: <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <ul> <li>Bachelor&rsquo;s degree (B.A./B.S.) from a four-year college or university, and one to two years of Casino Surveillance experience required; or equivalent combination of education and experience.</li> <li>Must have thorough knowledge of casino operations, casino games, casino cheating and embezzlement scams, etc.</li> <li>Comprehensive knowledge of video surveillance systems and database software required.</li> <li>Must have advanced computer knowledge and be proficient in all Microsoft Office applications.</li> <li>Must have excellent written and verbal communication skills; must be fluent and literate in English.</li> <li>Ability to maintain a high level of confidentiality and professionalism.</li> <li>Knowledge of applicable federal, state, and local regulations.</li> <li>Must have excellent interpersonal, customer service, and organizational skills.</li> <li>Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.</li> <li>Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.</li> <li>Ability to write reports, business correspondence, and procedure manuals.</li> <li>Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.</li> <li>Must have knowledge of all Surveillance operations.</li> <li>Ability to work collaboratively and communicate effectively with team members at all levels of the organization.<br /><br /><br /></li> </ul> </div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">STAY IN THE GAME. FOLLOW US.</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p>We&rsquo;ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET&trade; and theScore Bet Sportsbook and Casino&reg;.</p> <p>&nbsp;</p> <p>Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability &mdash; for our community, our team members, our vendors, and our planet.&nbsp;</p> </div> </div> </div>