Hospitality Host


Boomtown New Orleans

Boomtown Casino New Orleans

<h3>COME JOIN THE FUN AT</h3> <span style="font-size: 40px;">BOOMTOWN CASINO NEW ORLEANS</span> <h5>A PENN ENTERTAINMENT PROPERTY</h5>

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Regular Full-Time

Overview: We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. <br /> <br /> Click <a href="" target="_blank" rel="noopener noreferrer">HERE</a> to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
Responsibilities: <ul> <li>Responsible for developing and establishing relationships with all gaming customers to encourage return visits and create customer loyalty</li> <li>Actively manages and/or lends support to the property event calendar; compiles a calendar of all events into one document and reviews document for conflicts, such as scheduling high-end events at the same time at different properties.</li> <li>Provides superior customer service, positively affects interactions with customers and employees, and has the resiliency to deal with difficult customers in all business conditions.</li> <li>Makes a minimum number of outbound calls on a weekly, monthly, and quarterly basis; minimum number of calls established by management and communicated regularly.</li> <li>Builds and maintains relationships with targeted guests through personal contact; leverages property amenities and programs to targeted players.</li> <li>Handles and resolves player problems on a limited basis; provides complementarities according to established guidelines.</li> <li>Provides, develops, and focuses on the acquisition of VIP segments within both external and internal markets; cultivates and develops groups with potential gaming profiles, assuring continued growth of the customer database.</li> <li>Maintains high standards of courtesy, professionalism, and discretion in all communications to, about, or with customers, including their arrangements and finances.</li> <li>Coordinates events and other cross-marketing opportunities with properties and partnerships, as well as various Casino Marketing programs.</li> <li>Ensures guests are aware of events and supports execution through attendance and follow-up.</li> <li>Arranges accommodations, amenities, and products according to established guidelines (e.g., shows, hotel, restaurant, and transportation).</li> <li>Uses the casino computer systems to track complimentary items for qualified guests based on comp guidelines.</li> <li>Maintains security and confidentiality of files, records, and lists.</li> <li>Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.</li> </ul>
Requirements: <ul><li>High School Diploma or equivalent required; Bachelor’s degree from an accredited four-year college or university preferred.</li><li>Minimum one (1) year of gaming, hospitality, host, telemarketing, or customer service experience required.</li><li>Must possess exceptional customer service and interpersonal skills.</li><li>Must have excellent written and verbal communication skills; must be fluent and literate in English.</li><li>Must have strong computer skills with proficiency in Microsoft Office applications.</li><li>Ability to maintain a high level of confidentiality and professionalism.</li><li>Must be familiar with marketing and sales concepts</li></ul>