Care Manager, LNA

<nav class="careers-nav"> <div class="careers-nav__container"><strong>Are you looking for a job where you can make a difference in people&rsquo;s lives? Do you want to work for a company that truly cares about you? At BrightStar Care, we become part of our clients&rsquo; lives by providing the highest quality care when they need our help the most. That&rsquo;s where you can shine. Our employees are our greatest asset, so we are committed to hiring the best in the industry. Come work for us and see how BrightStar Care employees uphold A Higher Standard.</strong></div> </nav>

Bedford, NH

BrightStar Care- Bedford/Manchester

<p>At BrightStar Care of NH - Bedford/Manchester, Independently Owned and Operated, our home care agency provides quality home care, caregivers, and medical staffing solutions to families and businesses throughout the state of NH. We offer compassionate care, peace of mind and exceptional service &mdash; any time, any place.<br /><br />To see more of our current openings please visit:&nbsp;<a href="" target="_blank" rel="noopener noreferrer"></a><br /><br /></p>

keywords: values,training,passion,relationships,software development,administration,quality assurance,compliance,organization,scheduling,maintenance,reporting,experience,license,flexibility,education,organization,transportation



Overview: <p>Come be a part of BrightStar Care, a leading name in home care that values serving with passion and being positive.The Customer Care Manager is responsible for scheduling of field staff, managing all touch-points (field staff, care recipient and family caregiver), client care standards, and ensuring the branch meets or exceeds inquiry conversion goals. BrightStar Care is looking for a self-driven individual who has a passion for caring for the community and delivering premier home care service. This position allows individuals to be part of a company that serves others and improves the lives of others.</p> <p><strong>Benefits</strong></p> <ul> <li>Weekly pay with direct deposit</li> <li>PTO</li> <li>National opportunities with over 250 locations in US</li> <li>Excellent training provided</li> <li>Competitive pay</li> </ul>
Responsibilities: <ul> <li>Customer/client care &ndash; effectively manages the customer care procedures and serves as point of contact for client/customer relations.</li> <li>Scheduling and care coverage &ndash; supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensure on-call phone and assigned staff are properly trained and available as needed.</li> <li>Covers shifts as needed</li> <li>On-call rotation required</li> <li>Billing and coding management</li> <li>Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies</li> <li>Assists in the development of organization goals and agency performance improvement activities</li> <li>Administers agency policies and procedures</li> <li>Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity and safety of a client&rsquo;s care</li> <li>Supervises, educates and coaches other field personnel, as directed by the Director of Nursing</li> <li>Provide information to be used for statistics, reports and records for purposes of evaluation and reporting of organization activities</li> <li>Assures proper maintenance of clinical records in compliance with local, state and federal laws</li> <li>Assures compliance with all local, state and federal laws</li> </ul>
Requirements: <ul> <li>Educated experience</li> <li>High School Diploma required</li> <li>Full-time hours Mon-Fri</li> <li>Flexibility and good time management skills A MUST</li> <li>Minimum of 2 years&rsquo; experience as Customer Care Manager and/or managing customer service within a healthcare office setting; knowledge of HIPAA and healthcare office regulations.</li> <li>Excellent organization, planning, and project management skills.</li> <li>Valid driver&rsquo;s license; valid state required proof of auto insurance.</li> <li>Reliable transportation required</li> </ul> <p>We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.</p> <p>&nbsp;</p>