Resident Services Coordinator- New Development

<strong>At Brookfield Properties, the foundation of our continued success is our people. Our talented associates build rewarding and challenging careers within our industry-leading real estate services business. We focus on long-term development of our people through our "promote from within" philosophy and have maintained an entrepreneurial, innovative approach to our business &ndash; keeping us nimble and setting us apart as a landlord partner of choice.</strong>

Oakland, CA

Brookfield Properties

<strong>Build a better world, together.&nbsp;<br /><br /></strong>With a time horizon that is both short-term and long-term, next week and next decade, we view our employees, residents, and communities as long-term partners in building a better, stronger, and more beautiful future for all of us.&nbsp;<br /><br /> <p class="p1">For all open positions and to read an IMPORTANT PHISHING and FRAUDULENT WEBSITE WARNING, <a href="https://careers-brookfieldproperties.icims.com/jobs/intro?mobile=false&amp;width=931&amp;height=500&amp;bga=true&amp;needsRedirect=false&amp;jan1offset=-300&amp;jun1offset=-240" target="_blank" title="Brookfield Properties" rel="noopener noreferrer">click here</a>.<span class="Apple-converted-space">&nbsp;</span></p> https://www.brookfieldproperties.com/

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Full Time

Overview: <p><strong>At Brookfield Properties, our success starts with our people. People like you.<br /></strong><br />We develop, operate, and manage more than 650 properties and 325 million square feet of real estate across the globe. It&rsquo;s a feat that wouldn&rsquo;t be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings don&rsquo;t simply meet the needs of our tenants, residents, and communities &mdash; but exceed them, every day.</p> <p>We know that a &ldquo;one-size-fits-all&rdquo; approach doesn&rsquo;t work when it comes to residential living. That&rsquo;s why, at Brookfield Properties, our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.</p> <p>If you&rsquo;re ready to be a part of our team, we encourage you to apply.</p> <p>We are searching for a talented&nbsp;<strong>Resident Services Coordinator, New Development&nbsp;</strong>to be based out of&nbsp;<strong>Webster 11 in Oakland!</strong></p> <p><strong>Overview:</strong></p> <p>Coordinates general business office activities of an apartment community. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate associates. First point of contact with resident and provides high level of customer service. Plans, implements and promotes social and recreational programs for property residents.</p>
Responsibilities: <ul><li>First point of contact with residents. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate associates.</li><li>Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately. </li><li>Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures. Must serve as the property liaison between residents and all property personnel not limited to the corporate department. Assists with legal property issues and prepares legal demands. </li><li>Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks. </li><li>Receives, logs and distributes packages to residents and obtains signature for package delivery.</li><li>Performs administrative functions including, but not limited to: answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and insuring deposits are paid and contracts are signed.</li><li>Manages all resident retention and renewals. Must provide and report weekly updates on renewals. Must meet or exceed the monthly budgeted renewal closing ratio. </li><li>Social Media Ambassador for the property.</li><li>Assist with event planning for the property and residents.</li><li>Assist leasing team with tours, move-ins and tours on a as-needed basis.</li></ul>
Requirements: <ul><li>This position requires a High School Diploma/GED. </li><li>Additional degrees that are preferred for this position include: Associate Degree in General Studies.</li><li>1-2 years of required experience in Customer Service and Resident Retention.</li><li>Required skills for this position include: customer service, personal accountability, reasoning, negotiations, Microsoft Office, respect for policy, and communication.</li><li>This position requires up to 10% travel.</li></ul>Great Incentives! Brookfield Properties cares about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include:<ul><li>Full benefits package</li><li>Generous paid time off</li><li>401(k) with company match</li><li>Growth and advancement opportunities</li><li>Lucrative referral bonus program</li><li>Incredible associate rental discount if you choose to live on-site! Who wouldn’t want to live at one of our beautiful properties (especially at a discounted rate)?!</li></ul>