Resident Services Coordinator

<strong>At Brookfield Properties, the foundation of our continued success is our people. Our talented associates build rewarding and challenging careers within our industry-leading real estate services business. We focus on long-term development of our people through our "promote from within" philosophy and have maintained an entrepreneurial, innovative approach to our business &ndash; keeping us nimble and setting us apart as a landlord partner of choice.</strong>

San Francisco, CA

Brookfield Properties

<div><strong>Our multifamily group is successful because our talented associates share a singular goal of ensuring our properties operate and innovate at the highest level for our residents, stakeholders and communities. &nbsp;</strong><br /><br /></div> <div><strong>We hire visionary, entrepreneurial talent &ndash; from real estate backgrounds and beyond &ndash; who will challenge the status quo to continuously improve our business. If you are ready to build a rewarding, exciting career, we want to hear from you.</strong><br /><br /></div> <div><strong><a href="https://careers-brookfieldproperties.icims.com/jobs/search?ss=1" target="_blank" rel="noopener noreferrer">Click here</a> to review all open positions&nbsp;and refer a friend</strong></div> https://www.brookfieldproperties.com/

keywords: teamwork,management,success,solutions,real estate,compliance,solutions,quality assurance,administration,implementation,legal,skills,education,experience,travel,great incentives

Full Time

Overview: <p><strong>At Brookfield Properties, the foundation of our success is firmly rooted in our people.</strong>&nbsp;Our company is comprised of experts across a range of specialties who share a goal of ensuring our properties are continuously evolving to meet the needs of our communities and stakeholders. To meet this goal, we hire visionary, entrepreneurial talent who help us innovate and enhance our business. We build collaborative teams who value integrity, creativity and diversity.</p> <p>Our teams operate an iconic portfolio of irreplaceable properties within the world&rsquo;s most dynamic markets. As one of the largest real estate services companies, we provide management and development expertise exclusively for properties owned by Brookfield Asset Management. We take pride in the fact that our multifamily communities are places our residents are proud to call home. Our customer-focused associates set us apart from our competition - managing every aspect of our communities to ensure the highest level of service, value and convenience for residents.&nbsp;</p> <p>We are searching for a talented&nbsp;<strong>Resident Services Coordinator&nbsp;</strong>to be based out of our property,&nbsp;<strong>Bayside in San Francisco</strong>.</p> <p>We thought you might want to check out where you could be working next.&nbsp;<a href="https://rent.brookfieldproperties.com/san-francisco-ca-apartments/bayside-village" target="_blank" rel="noopener noreferrer">Click here</a>&nbsp;to take a peek at the property! Trust us&hellip; you are going to like what you see.</p> <p>Coordinates general business office activities of an apartment community. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate associates. First point of contact with resident and provides high level of customer service. Plans, implements and promotes social and recreational programs for property residents.<br /><br /></p>
Responsibilities: <ul><li>First point of contact with residents. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate associates.</li><li>Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately. </li><li>Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures. Must serve as the property liaison between residents and all property personnel not limited to the corporate department. Assists with legal property issues and prepares legal demands. </li><li>Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks. </li><li>Receives, logs and distributes packages to residents and obtains signature for package delivery.</li><li>Performs administrative functions including, but not limited to: answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and insuring deposits are paid and contracts are signed.</li><li>Manages all resident retention and renewals. Must provide and report weekly updates on renewals. Must meet or exceed the monthly budgeted renewal closing ratio. </li><li>Social Media Ambassador for the property.</li></ul>
Requirements: <ul><li>This position requires a High School Diploma/GED. </li><li>Additional degrees that are preferred for this position include: Associate Degree in General Studies.</li><li>1-2 years of required experience in Customer Service and Resident Retention.</li><li>Required skills for this position include: customer service, personal accountability, reasoning, negotiations, Microsoft Office, respect for policy, and communication.</li><li>This position requires up to 10% travel.</li></ul>Great Incentives! Brookfield Properties cares about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include:<ul><li>Full benefits package</li><li>Generous paid time off</li><li>401(k) with company match</li><li>Growth and advancement opportunities</li><li>Lucrative referral bonus program</li><li>Incredible associate rental discount if you choose to live on-site! Who wouldn’t want to live at one of our beautiful properties (especially at a discounted rate)?!</li></ul>