Functional Analyst, ERP Operations

Your background in Dynamics AX makes you an immediate star on the CEDA IT team. Work directly with the business while developing your skills as a financial functional analyst.

Calgary, AB, Canada

CEDA

<h4>We provide maintenance, turnaround, construction and project&nbsp;services for oil and gas, refinery, petrochemical, mining and other industrial facilities throughout Canada and the United States.</h4> http://www.ceda.com/

keywords: teamwork,teamwork,technical,solutions,leadership,customer care,experience,presentation,risk management,education

Experienced

Overview: Your background in Dynamics AX makes you an immediate star on the CEDA IT team. Work directly with the business while developing your skills as a financial functional analyst.
Responsibilities: <ul> <li>&nbsp;Assists user community in the operation of Dynamics AX ERP and related systems</li> <li>Ensures&nbsp;high levels of customer satisfaction through resolution of Tier 2 and 3 support issues, and provide support or escalation as required</li> <li>Works with business and project teams, with IT support, to create processes and procedures for ERP functions</li> <li>Develop and implement&nbsp;of complex inter-related applications and solutions</li> <li>Implement enhancements, change requests, break-fixes, patches and updates</li> <li>Regularly update lead on completed tasks, resolved issues, system readiness and other identified metrics&nbsp;</li> <li>Monitors and documents post-implementation problems and revision requests</li> <li>Pursue new knowledge on a continuous basis and implement best practices of the profession</li> <li>As part of your development plan, meet SLAs defined with the Team Lead ERP Operations</li> <li>Maintains pertinent technical documentation&nbsp;</li> </ul>
Requirements: <div><strong>Role Specifications:</strong></div> <ul> <li>Post secondary education&nbsp;an asset, but not required</li> <li>3&nbsp;- 5 years of progressive work experience in Business and ERP Functional Analysis</li> <li>Previous experience supporting Dynamics AX 2012, specifically the finance module&nbsp;</li> </ul> <div><strong>Personal Characteristics&nbsp;</strong></div> <ul> <li>When faced with a complex situation you enjoy putting all the pieces together &ndash; find the best way accomplish what needs to be done</li> <li>Create a solid customer experience at every interaction and look for ways to contribute to the ongoing improvement of the user's overall experience</li> <li>You can present information to individuals or groups; deliver presentations suited to the characteristics and needs of the audience</li> <li>You have no problem meeting deadlines, controlling scope and identifying when there's a risk to the project plan</li> </ul>