Onsite AV Service Engineer (West Haven, CT)

<strong>Cenero employees are truly empowered to innovate at every level, in every function. We hire high-energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing, and having fun!<br /><br />Click <a href="https://flimp.live/Cenero-NewCandidate#welcome" target="_blank" rel="noopener noreferrer">here</a> to learn more information about our corporate culture and benefits.&nbsp; &nbsp; &nbsp;&nbsp;</strong>

West Haven, CT,

Cenero

<p><strong>Our employees are an integral part of what makes Cenero successful.</strong></p> <p><strong>We invest in our employees, providing opportunities for growth and development, and encourage teammates to innovate and leverage their passion and expertise to make a difference.</strong></p> https://cenero.com/

keywords: position summary,support,management,assist,quality assurance,education & experience,knowledge,certification,skills

Full-Time

Overview: The AV On-Site Support Engineer (West Haven, CT) will provide daily on-site support for audiovisual (AV), IT, and related systems. This position will also function as a service escalation point providing technical guidance and assistance to the client personnel, Cenero Project Management, and Subcontractors as needed.&nbsp;&nbsp;
Responsibilities: <ul> <li>Provide On-Site support for audiovisual, videoconferencing, and IT systems.</li> <li>Diagnose/ adjust/ repair and/or escalate audiovisual, videoconferencing, and IT-related systems.</li> <li>Configure &amp; deploy equipment for various applications as necessary.</li> <li>Provide end-user support including concierge system assistance and meeting support.</li> <li>Develop a professional environment that includes rapidly building technical credibility with the Client while providing exemplary Customer Service that Cenero is known in the industry for.</li> <li>Professionally represent Cenero with Senior-level Clients showing empathy, patience, and competence.</li> <li>Clearly and concisely communicate complex technical concepts to peers, clients, and management.</li> <li>Maintain new technology awareness through continuing education, training, seminars, and reading.</li> <li>Help with coordinating all aspects of new designated projects at Customers facility including: <ul> <li>Assist with communications between Cenero and the customer</li> <li>Help coordinate new project scheduling between Client and Cenero Operations Manager.</li> <li>Attend applicable new project meetings representing Cenero</li> </ul> </li> <li>Professionally represent Cenero at all times to the Customer and other Contractors</li> <li>Conduct site surveys for new business opportunities when appropriate</li> <li>Assist Cenero Operational teams with installations and troubleshooting, as required.</li> <li>Function as Cenero&rsquo;s final &ldquo;quality control&rdquo; inspector to ensure all project work meets or exceeds the design specification.</li> <li>Accurately maintain Customer Service Ticket information in Cenero&rsquo;s CRM</li> <li>Maintain accurate timesheet information.</li> <li>Other duties as assigned when deemed appropriate.</li> </ul> <p><strong>&nbsp;</strong></p> <p><strong>SUPERVISORY RESPONSIBILITIES</strong></p> <p>Manage all aspects of assigned service tickets from creation through resolution. The position does not directly manage personnel.</p> <br />
Requirements: <p><strong>EDUCATION and EXPERIENCE</strong></p> <p>Bachelor's degree (B.S.) in Engineering and two plus years Customer Service experience or five plus years AV-related Service experience; or equivalent combination of education and experience.</p> <ul> <li>Detailed working knowledge of audiovisual systems including control systems, touch screens, switchers, projectors, Blu-ray players, displays, microphones, speakers, and amps.</li> <li>Ability to terminate typical audiovisual-related cabling including CAT, BNC, and XLR.</li> <li>Detailed working knowledge of Video &amp; Audio Conferencing systems (Polycom, Biamp, QSC preferred).</li> <li>Working knowledge of AV control systems (Crestron &amp; AMX preferred).</li> <li>Detailed working knowledge of video &amp; acoustic technical principles and basic electrical wiring.</li> <li>Requires detailed working knowledge of audiovisual test and repair equipment.</li> <li>General Knowledge of ISDN T1/E1, Ethernet and H.320, H.323, and SIP protocols.</li> <li>General knowledge of TCP/IP networking, switches, routers, and firewalls.</li> <li>Detailed working knowledge of computers (Windows-based) and office software.</li> <li>Audiovisual installation experience is desired.</li> </ul> <p><strong>&nbsp;</strong></p> <p><strong>KEY REQUIRED CHARACTERISTICS</strong></p> <ul> <li>Resourceful and technically curious</li> <li>Excellent verbal and written communication skills</li> <li>High Emotional Intelligence</li> <li>Ability to confidently function in occasional high-stress situations</li> <li>Strong desire to help clients succeed</li> </ul> <p><strong>&nbsp;</strong></p> <p><strong>LANGUAGE SKILLS</strong></p> <p>Must have the ability to read, analyze, and interpret complex documents including product specifications, wiring diagrams, and architectural drawings; Ability to respond effectively to sensitive customer inquiries or complaints; Ability to clearly and unambiguously communicate verbally or in writing.</p> <p><strong>&nbsp;</strong></p> <p><strong>MATHEMATICAL SKILLS</strong></p> <p>The ability to comprehend and apply principles of modern algebra and acoustical equations is assumed.</p> <p><strong>&nbsp;</strong></p> <p><strong>REASONING ABILITY</strong></p> <p>In addition to excellent communication skills, have the ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.</p> <p>&nbsp;</p> <p><strong>CERTIFICATES, LICENSES, REGISTRATIONS</strong></p> <p>General Audio Visual:</p> <ul> <li>CTS-X, General Certification, preferred</li> <li>Crestron DMC-E-4K</li> <li>Audio DSP Certifications, Biamp, Qsys, etc.</li> <li>Other applicable industry certifications and training as required.</li> </ul> <p>&nbsp;</p> <p><strong>PHYSICAL DEMANDS</strong></p> <p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <p>While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to operate a computer and telephone keyboard, and talk or hear. The employee is often required to stand, walk, climb a 12&rsquo; ladder and reach with hands and arms. Lifting objects with a max weight of 50 lbs.</p> <p><strong>&nbsp;</strong></p> <p><strong>WORK ENVIRONMENT</strong></p> <p>On-Site 5 days a week in West Haven, CT.&nbsp; This is not a remote position.&nbsp; The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <p>The environment is typical of a business environment, conference rooms, offices, server rooms, and NOC centers. There is potential to travel to other sites on occasion.<br /><br /></p> <p><strong>BENEFITS AND PERKS</strong></p> <ul> <li>Industry-leading healthcare coverage begins on your first day of employment. Includes medical, dental, vision, and prescription</li> <li>Savings and 401K Investments with company match</li> <li>Health Savings Account (HSA)</li> <li>Flexible Spending Account (FSA)</li> <li>Dependent Care Spending Account (DCA)</li> <li>100% Company paid Life insurance</li> <li>100% Company paid Short-Term Disability</li> <li>Optional Long-Term Disability</li> <li>Paid Time Off awarded at hire</li> <li>On-site gym, weight room, locker room</li> <li>Giving Programs</li> <li>Employee Tuition Reimbursement</li> <li>Opportunities to network and connect</li> <li>Lucrative Employee Referral program</li> <li>Delicious Free coffee</li> </ul>