Software Quality Assurance Engineer, Test Manager

<strong>At CNSI, we strive to be the market leader and most trusted partner for innovative and transformative technology-enabled solutions that improve health outcomes and reduce costs. We&rsquo;re passionate about helping our clients improve the health and well-being of individuals and families. We succeed when our clients succeed.</strong>

Rockville, MD


<strong>CNSI delivers a broad range of health information technology enterprise solutions and customizable products to a diverse base of state and federal agencies. We align, build, and manage innovative, high-quality, cost-effective solutions that help customers achieve their mission, enhance business performance, reduce costs, and improve health for over 51 million Americans.</strong>

keywords: summary,job description,management,quality assurance,continuous improvement,performance,analysis,talent management,other duties,experience,skills


Overview: <br /> <p>Would you like to work for a fast-growing company that is ranked #1 in offering transformative healthcare solutions to the public sector? CNSI supports high-volume healthcare systems and is fast becoming a market leader in the public sector healthcare space &ndash; we are aggressively hiring technology and functional resources to support our exponential growth.</p> <p><strong>Mission Statement:</strong>&nbsp;</p> <p>CNSI is looking for a seasoned Test Manager to manage several client programs (2 or more) as well as manage one of SQA's core business competencies (Claims, Provider, Enablement, Reporting). This role represents the core of the SQA senior leadership responsible for the implementation of SQA Quality Standards &amp; Best Practices as well as pursuing a goal of a zero-defect production environment for assigned programs. This role will manage SQA resources within the assigned core business competency. CNSI supports a high-volume healthcare data system that is accessed through multiple web portals. This high-volume system operates out of multiple data centers and must reliably be available to its clients 7x24x365.</p>
Responsibilities: <br /> <p><strong>Test Management:</strong></p> <ul> <li>Provides day-to-day management and supervision of Test Engineers within the assigned business competency and works under minimal supervision from senior management</li> <li>Accountable and Responsible for the implementation and management of SQA Quality Standards within both CNSI Internal and Client Projects</li> <li>Uses tools and best practices to systematically measure and improve Software Quality Assurance</li> <li>Manages the team on automation, providing guidance and support</li> <li>Provides defect management support to user acceptance Software Quality Assurance team</li> <li>Identifies and escalates risks and issues to senior management, assisting in providing guidance to develop solutions</li> <li>Ensures team adherence to established controls, standards, and methodologies. Reviews the development and implementation of all test deliverables, ensuring quality and on-time delivery</li> <li>Provides customer-facing presentations on quality</li> <li>Possesses unwavering commitment to customer service and operational excellence</li> <li>Keeps abreast of new technology and market developments</li> </ul> <p><strong><br />Governance Management:</strong></p> <ul> <li>Manages and makes decisions by metrics as well as provides an executive Software Quality Assurance dashboard for projects and releases</li> <li>Partners with peers to implement a reusable business framework, flushing out missed requirements and test scenarios</li> <li>Manages continuous team improvement to eliminate defects before releasing them into production</li> <li>Manages test engineers to create traceable test cases and defects</li> <li>Manages the team on automation, providing guidance and support</li> <li>Adheres to CNSI CMMi &amp; TMMi standards and processes</li> <li>Represents project in CMMI evaluations</li> <li>Manages resources (people, technology) across the Software Quality Assurance team</li> <li>Partners with customers and analyzes issues and problems from the customer perspective</li> <li>A key contributor to Technology Training programs (updates, needs, improvements)</li> </ul> <p><strong><br />Talent Management:</strong></p> <ul> <li>Conducts 350 Degree reviews for team members</li> <li>Recruits highly skilled, motivated leaders and individual contributors</li> <li>Conducts performance evaluations and corrective action plans, measuring key performance indicators (KPI) while coordinating with Human Resources</li> <li>Responsible for administrative functions related to recruiting, training, developing inter-personal skills among team members, conducting performance and annual reviews, setting SMART goals, recommending salary increases and adjustments, ensuring timekeeping compliance, and taking disciplinary actions when necessary</li> <li>Assists in ensuring appropriate use of all available resources within a functional team</li> <li>Ensures proper use of unassigned time</li> <li>Helps resolve conflicts affecting people and project priorities</li> <li>Assists in facilitating the performance management process with the Software Quality Assurance team, ensuring alignment with employee career goals and Software Quality Assurance team objectives</li> </ul>
Requirements: <br /><br /> <ul> <li>Demonstrates strong knowledge of Software Quality Assurance methodologies, best practices, and procedures; and applies them to projects to ensure that test objectives are achieved</li> <li>Strong time management skills (ability to work on multiple assignments at the same time)</li> <li>Strong technical skills in automation languages (Selenium, Cucumber, Gherkin)</li> <li>Experience with DevOps concepts (CI/CD, Jenkins, etc.)</li> <li>Critical thinker (sees the big picture)</li> <li>SDLC Expertise in Waterfall, Iterative, Agile</li> <li>Healthcare, Insurance experience is preferred</li> </ul>