Cust Data Quality Spec - Corporate - Data Management and Quality

You understand your audience. You live and breathe strategy. And you’ve got the data to back up every one of your amazing ideas. Join a team where you’re empowered to bring the very best of the tech world to market—and to bring your biggest ideas to life.

Merrimack, NH


<p><strong>At Connection, our purpose is simple: we connect people with technology. From hardware&mdash;PCs, printers, servers, and more&mdash;to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers&rsquo; IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we&rsquo;re a Fortune 1000 IT solutions partner operating in 174 countries around the world&mdash;still driven by that startup mentality and guided by our original purpose.</strong></p>

keywords: position summary,operations,technology,business,communication,skills,preferred

Full Time

Overview: <br />Working under minimal supervision of the Manager, Data Quality, referring only exceptional problems and issues for management review and approval, the Customer Data Quality Specialist investigates customer data in an effort to support the company data program.
Responsibilities: <br />The Customer Data Quality Specialist performs operational functions inclusive of troubleshooting, conducting ad-hoc reporting, and auditing with the intent to resolve customer data problems such as invalid/non-standardized key customer data elements, duplication of customers, improper matching of identical customers, and/ or family linkage issues.<br /><br /> <p><strong><u>Technology</u></strong></p> <ul> <li>Working knowledge of MS Office with an emphasis on Word and Outlook to maintain contact with internal resources and third-party data resource providers</li> <li>Microsoft Excel skills with ability to create spreadsheets using formulas, data sorting and filtering, basic algorithms</li> <li>Working knowledge of ERP and CRM systems and a general understanding of Universal Centralized Data Storage Database tools</li> </ul>
Requirements: <br /> <p><strong><u>Business</u></strong></p> <ul> <li>General business understanding sales transaction cycle and customer relations management concepts</li> <li>Attention to detail in composing, keying, and proofing professional business materials, keying data fields</li> <li>Solid analytical, conceptual, and problem-solving abilities. Have the ability to logically trace the data problem back to the source and find a solution</li> </ul> <p>&nbsp;</p> <p><strong><u>Other Behavioral Competencies</u></strong></p> <ul> <li>Adaptable with ability to switch tasks based on shifting priorities</li> <li>Analytical with ability to draw conclusions from data, systematically and rationally</li> <li>Articulate with ability to express oneself clearly and professionally in written and oral communication</li> <li>Decisive with ability to make a prompt determination and substantiate decision if challenged.</li> <li>Detail-oriented with item by item focus, attention to detail with ability to proofread for accuracy</li> <li>Interpersonal skills with ability to work well with team peers and group management</li> <li>Organized state of mind with ability to document activities, plan work assignments, and monitor performance according to priorities and deadlines</li> </ul> <p>&nbsp;</p> <p><strong>Additional preferred competencies or preferred qualifications, if any:</strong></p> <ul> <li>Experience with SAS, Siebel, or Oracle MDM (Master Data Management) experience a plus</li> <li>Working knowledge of MDM practices a plus</li> </ul>