Inside Account Manager - Central - Sales Support (Remote)

You’re the heart of Connection. A people person who loves to help, listen, and learn. Join our team of experts to grow your career and work side by side with specialists from the industry’s biggest tech manufacturers.

Austin, TX


<p><strong>At Connection, our purpose is simple: we connect people with technology. From hardware&mdash;PCs, printers, servers, and more&mdash;to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers&rsquo; IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we&rsquo;re a Fortune 1000 IT solutions partner operating in 174 countries around the world&mdash;still driven by that startup mentality and guided by our original purpose.</strong></p>

keywords: position summary,position details,customer quotes,strategy,customer care,account management,communication,order management,other duties,work environment,experience,knowledge,skills

Full Time

Overview: <br /> <p>The IAM is responsible for providing proactive direct sales support for one or more EAEs (Enterprise Account Executives). The areas of responsibility for an IAM are to manage the inside account team and the client support being provided, to generate client demand, to identify opportunities for new solutions and lines of business, to maximize margins, and to deliver a result that allows for the attainment of each team(s) revenue and gross profit quotas.</p> <p>&nbsp;</p> <p>This is a remote sales position that includes client-facing opportunities and requires effective communication &amp; relationship skills. An IAM is expected to be able to communicate&nbsp;Connection Enterprise Solutions&rsquo;&nbsp;complete value proposition and must have experience presenting to enterprise clients. This position will require extensive interaction with Manufacturers, Distribution Partners, MD EAEs, MD Sales Support teams, and the MD HQ Operational Support teams. As an IAM, there must be a high degree of understanding and experience with distribution channel methodologies, manufacturer registration and pricing programs, the needs of an enterprise client, and a strong knowledge of leading industry trends &amp; technical concepts. An IAM must then be able to apply these concepts to a high-velocity, production environment. The efficient implementation of each of these practices must then be integrated into the team&rsquo;s daily sales &amp; sales support activities. The IAM must be able to rapidly assess, analyze &amp; evaluate many different types of business scenarios as they are presented. The IAM is responsible for identifying opportunities to resolve issues by making rapid decisions and taking the appropriate actions that are in the best interest of both&nbsp;Connection Enterprise Solutions&nbsp;and our clients.</p>
Responsibilities: <strong>Essential Job Functions:<br /><br /></strong> <ul> <li>High volume and the excellent quality of work produced are key measures of job performance.</li> <li>Manage and grow velocity product lines within existing client base by obtaining assigned monthly/quarterly revenue and GP goals</li> <li>Must possess excellent organization, time and multi-task management skills; Must be able to effectively and professionally communicate with enterprise clients and Connection Enterprise Solutions&rsquo; internal support teams</li> <li>Must possess a high level of commitment towards customer services and responsiveness</li> <li>Must establish, build and maintain strategic relationships with clients, manufacturer sales teams, and distribution partners.</li> <li>Develop and maintain current velocity product line knowledge from top leading technology market leaders.</li> <li>Velocity product lines are defined as desktops, mobile devices, low-end servers, peripherals, and accessories.</li> <li>Prepare, Analyze and Present client activity reports</li> <li>Function as the leader of inside sales team, mentoring, monitoring, and delegating support tasks to Inside Sales Support Rep (ISSR)</li> <li>Must be able to work flexible hours to support assigned customer time zone</li> <li>Additional duties as assigned.</li> </ul> <br /> <br /><strong>Customer Quotes:<br /><br /></strong> <ul> <li>Complex Solution Proposals requiring technical configuration support</li> <li>Velocity Proposal Management</li> <li>Inspection and Review of all velocity proposals; &gt;$25K to ensure pricing accuracy</li> <li>Customer quote &amp; opportunity follow upSalesforce activity management to ensure all qualifying projects are recorded and updated</li> <li>Work towards maintaining a 4-hour customer response</li> </ul> <strong><br /></strong><br /><strong>Order Management:<br /><br /></strong> <ul> <li>Work with Inside Sales Support to ensure all orders are being processed accurately &amp; timely to meet the customer&rsquo;s shipment service level expectations</li> <li>Order Escalation and overflow assistance for order entry &amp; pricing verification review</li> <li>Open Order Management process support for complex orders</li> <li>Provide RMA escalation assistance to Inside Sales Support team</li> </ul> <strong><br /></strong><br /><strong>Account Management:<br /><br /></strong> <ul> <li>Responsible for the daily team communication with our customers, manufacturer partners &amp; suppliers</li> <li>Work with EAE to define and maintain a pricing strategy that leverages the areas below to ensure a competitive discount is extended to our customers while maximizing margins.</li> <li>PriceVision</li> <li>Smart Sourcing Initiatives</li> <li>Contractual Limitations</li> <li>Utilize Partner Programs to manage customer bids and deal registration submissions</li> <li>Work with Inside Sales Support Team to create, maintain and manage customer standards and catalogues.</li> <li>Self-service customer training and portal demonstrations (quote/order management, product search, and reporting &amp; RMA capabilities)</li> <li>Responsible for identifying net new opportunities by leveraging the following areas</li> <li>Proactive QBR &amp; Unsolicited Proposal Support; Monthly Spend Analysis &amp; Standards Management Review</li> <li>Customer whitespace analysis and strategy implementation to target new lines of business &amp; cross-sell/up-sell activity</li> <li>Key partner inside/outside sales team relationships</li> <li>Accountable for overall daily team management, customer satisfaction, and relationship management with our customers and partners.</li> </ul> <strong><br /></strong><br /><strong>Non-Essential Job Functions:<br /><br /></strong> <ul> <li>Candidate must be able to travel: 10-20% requirement.</li> <li>Candidate must be able to work from home office</li> <li>Candidate must be able to work in a relatively high-pressure sales environment.</li> </ul> <strong><br /></strong>
Requirements: <br /> <ul> <li>An experienced, mature, and seasoned sales professional with at least 3 years of experience successfully selling and supporting IT hardware, software, and professional services directly to large enterprise accounts.</li> <li>High degree of technical expertise with a working understanding of data center (Servers, Networking and Storage) infrastructure solutions.</li> <li>Have prior, recent and relevant experience selling IT products at competitor VAR or direct marketer</li> <li>Knowledgeable of major strategic OEM product lines with an understanding of current technologies</li> <li>Requires a strong work ethic, can-do attitude, and ability to work in a team</li> <li>Strong organization skills</li> <li>Able to present, demonstrate, communicate and sell effectively to mid and senior-level management</li> <li>Able to think strategically and leverage resources.</li> <li>Strong working knowledge of salesforce, Excel, Word, Outlook &amp; PowerPoint</li> <li>Previous experiences in a similar role in a fast-paced, high-velocity, high-touch sales environment are a requirement.</li> <li>Microsoft, VMware, Cisco, HP, Dell, EMC, IBM/Lenovo sales certification preferred</li> </ul>