Help Desk Technician

Imagine finding a career where you’re rewarded for doing what you do best—helping others.

Portsmouth, NH


<p><strong>At Connection, our purpose is simple: we connect people with technology. From hardware&mdash;PCs, printers, servers, and more&mdash;to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers&rsquo; IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we&rsquo;re a Fortune 1000 IT solutions partner operating in 174 countries around the world&mdash;still driven by that startup mentality and guided by our original purpose.</strong></p>

keywords: position summary,support,technical,experience,communication,skills

Full Time

Overview: <br /> <p>Connection has a fantastic opportunity through our Technical Staffing division for a Help Desk Specialist in Portsmouth, NH. This is a direct-hire opportunity for an outstanding company in the medical industry. We at Connection offer terrific benefit options for our W2 contractors that start on the first day of the month!</p> <p>Send resumes to&nbsp;<a href="" target="_blank" rel="noopener noreferrer"></a>&nbsp;for consideration or apply directly to this posting. To learn more about Connection or to apply directly through our website, please visit&nbsp;<a href="" target="_blank" rel="noopener noreferrer"></a>. Register to receive daily job updates!</p> <p>&nbsp;</p> <p>&nbsp;</p>
Responsibilities: <br /> <ul> <li>Provide frontline level support on all IT related issues</li> <li>Work with all IT assets</li> <li>Troubleshooting of PC equipment attached to medical devices</li> <li>Installing, repairing and troubleshooting PCs and peripherals, including printers, scanners, laptops and monitors</li> <li>Accurately document instances of desktop equipment or component failure, repair, installation, and removal, and update all assigned trouble tickets.</li> <li>Create various accounts throughout cloud services</li> <li>Strong ability to work independently and within a remote setting if needed</li> <li>Provide training to end-user as needed via phone, screen share and in-person</li> <li>Diagnosing hardware, software, printing and network connectivity issues</li> <li>Provide technical guidance and direction to end-users and troubleshoot their problems</li> <li>Perform miscellaneous technical and administrative tasks in support of LAN or PC environment</li> </ul>
Requirements: <br /> <ul> <li>2+ years of technical support experience with help desk</li> <li>Experience with high volume of incoming calls</li> <li>Strong technical knowledge of PC and desktop hardware and internal components</li> <li>Hands-on hardware troubleshooting experience</li> <li>Advanced Knowledge in the entire Microsoft Office Professional Plus Extended Suite</li> <li>Working technical knowledge of current operating systems, and standards</li> <li>Ability to conduct research into PC issues and products as required</li> <li>Experience working with help desk ticketing systems</li> <li>Ability to safely lift and carry up to 50 lbs.</li> <li>Detail-oriented with excellent time management, organizational skills and reliable attendance</li> <li>Strong written, verbal and interpersonal and communication skills</li> <li>Strong work ethic</li> <li>Ability to work in a fast-paced environment and effectively learn and acquire new knowledge and skills</li> <li>Flexible attitude and enthusiasm for positive change</li> <li>Professional and comfortable working with all employees including Senior Management Team in a highly collaborative and cooperative role</li> <li>Desire to be challenged, make an impact, and learn in a fast-growing organization</li> </ul>