Sr. Desktop Support Analyst

Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.

Plano, TX


<p><strong>At Connection, our purpose is simple: we connect people with technology. From hardware&mdash;PCs, printers, servers, and more&mdash;to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers&rsquo; IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we&rsquo;re a Fortune 1000 IT solutions partner operating in 174 countries around the world&mdash;still driven by that startup mentality and guided by our original purpose.</strong></p>

keywords: position summary,support,customer service,knowledge,skills

Full Time

Overview: <br /> <p>Connection has a fantastic opportunity through our Technical Staffing division for a Sr. Desktop Support Specialist. This is a direct-hire opportunity for an outstanding end client in the hospitality industry. This position is on-site, and you must be vaccinated.&nbsp;</p> <p><span data-contrast="auto">Please apply directly to this post or send resumes to Lauren at&nbsp;<a href="" target="_blank" rel="noopener noreferrer"></a>.</span></p> <p>Go to&nbsp;<a href="" target="_blank" rel="noopener noreferrer"></a>&nbsp;to register for daily job updates!</p>
Responsibilities: <br /> <ul> <li>Provide Tier 2 executive-level support</li> <li>Demonstrate excellent customer service skills</li> <li>Ability to work alone or with a team</li> <li>Willingness to go above and beyond</li> <li>Other support activities include researching and recommending solutions</li> <li>Working with vendors and backline teams to resolve issues</li> <li>Must provide excellent customer service skills, follow processes, learn quickly, and interact with a diverse population in a corporate environment</li> </ul>
Requirements: <br /> <ul> <li>Knowledge configuring Win7, MAC, MS Office Suite and installation of computers and printers</li> <li>Working knowledge of Active Directory and network connectivity with TCP/IP, DNA, WINS, DHCP, and wireless</li> <li>Strong troubleshooting skills</li> <li>Excellent communication and customer service skills</li> <li>Experience supporting Director and higher levels</li> <li>Ability to multi-task and set priorities</li> <li>Work independently with minimum supervision</li> <li>Work under pressure and maintain composure</li> </ul>