Collection Analyst

Look out pivot tables, there’s a new spreadsheet superstar in town. Integrity, honesty, and attention to detail define your profession—and you’re the best at what you do.

Merrimack, NH

CONNECTION

<p><strong>At Connection, our purpose is simple: we connect people with technology. From hardware&mdash;PCs, printers, servers, and more&mdash;to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers&rsquo; IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we&rsquo;re a Fortune 1000 IT solutions partner operating in 174 countries around the world&mdash;still driven by that startup mentality and guided by our original purpose.</strong></p> https://www.connection.com/

keywords: position summary,position details,customer service,documents,other duties,knowledge,skills

Full Time

Overview: <br />The Collection Analyst works under minimal supervision of the Collections Supervisor, referring only exceptional problems and issues for management review or approval. The Collections Analyst is responsible for the maintenance and collection of approximately 800 to 1100 customer accounts. The Analyst refers problems and issues for management review or approval related to customer problems and/or delinquencies. The Analyst processes held orders as available to be released. The Analyst has limited approval authority. The Analyst handles one assigned weekly or monthly report.
Responsibilities: <br /> <ul> <li>Works towards resolution of customer problems and/or delinquencies for collection issues regarding payment, price, tax, freight and returns.</li> <li>Works with 3 to 4 sales teams consisting primarily of 45 to 60 Account Managers and Senior Account Managers along with working with up to 4 Sales Managers and corresponding Site Directors towards resolution of a customer problem and/or delinquencies.</li> <li>Covers for co-workers for sick and/or vacation days.</li> <li>To ensure orders are processed timely, works with and releases around 100 to 150 held orders daily.</li> <li>Requests required documentation from Account Managers, such as hard copy purchase orders.</li> <li>Conducts detailed review of first-time shipping addresses and review of specific products to assist in Fraud Prevention.</li> <li>Limited approval authority Refer to Dept. Policies &amp; Procedures for authority levels.</li> <li>Handles one assigned department report that is completed either weekly or monthly (e.g., Weekly Numbers, ADL, Charge-Off Balancing, Rekeys, Salesforce Balancing, DNBi Upload, etc.). Assignment based on tenure.</li> <li>Performs all other duties or special projects as assigned.</li> </ul>
Requirements: <br /> <ul> <li>Basic computer knowledge with ability to operate a keyboard for data entry.</li> <li>Working knowledge of Microsoft Office Suite with ability to create a document or simple spreadsheet.</li> <li>Good math skills with knowledge of basic accounting functions.</li> <li>Detail-oriented with item by item focus, meticulous attention to detail with ability to proofread for accuracy.</li> <li>Articulate with ability to express oneself clearly and professionally in written and oral communication.</li> <li>Adaptable with ability to switch tasks based on shifting priorities.</li> <li>Team player with a willingness to learn.</li> </ul>