Collection Analyst

Look out pivot tables, there’s a new spreadsheet superstar in town. Integrity, honesty, and attention to detail define your profession—and you’re the best at what you do.

Merrimack, NH


<p><strong>At Connection, our purpose is simple: we connect people with technology. From hardware&mdash;PCs, printers, servers, and more&mdash;to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers&rsquo; IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we&rsquo;re a Fortune 1000 IT solutions partner operating in 174 countries around the world&mdash;still driven by that startup mentality and guided by our original purpose.</strong></p>

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Full Time

Overview: <br />The Collection Analyst works under minimal supervision of the Collections Supervisor, referring only exceptional problems and issues for management review or approval. The Collections Analyst is responsible for the maintenance and collection of approximately 800 to 1100 customer accounts. The Analyst refers problems and issues for management review or approval related to customer problems and/or delinquencies. The Analyst processes held orders as available to be released. The Analyst has limited approval authority. The Analyst handles one assigned weekly or monthly report.<br /><br /> <p><strong>What We Do:</strong></p> <p>We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That&rsquo;s what we do. We&rsquo;re the IT Department&rsquo;s IT Department.</p> <p><strong>Who We Are:</strong></p> <p>Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It&rsquo;s what makes Connection unique&mdash;what drives us to innovate and create technology solutions that stand apart from the crowd. We&rsquo;d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.</p> <p><strong>Why You Should Join Us:</strong></p> <p>You&rsquo;ll find supportive teammates and a rewarding career at Connection&mdash;plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees&rsquo; emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources.&nbsp;You&rsquo;ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness&nbsp;and Volunteer Time Off days.&nbsp;</p>
Responsibilities: <br /> <ul> <li>Works toward resolution of customer problems and/or delinquencies for collection issues regarding payment, price, tax, freight and returns.</li> <li>Works with 3 to 4 sales teams consisting primarily of 45 to 60 Account Managers and Senior Account Managers along with working with up to 4 Sales Managers and corresponding Site Directors towards resolution of a customer problem and/or delinquencies.</li> <li>Covers for co-workers for sick and/or vacation days.</li> <li>To ensure orders are processed timely, works with and releases around 100 to 150 held orders daily.</li> <li>Requests required documentation from Account Managers, such as hard copy purchase orders.</li> <li>Conducts detailed review of first-time shipping addresses and review of specific products to assist in Fraud Prevention.</li> <li>Limited approval authority Refer to Dept. Policies &amp; Procedures for authority levels.</li> <li>Handles one assigned department report that is completed either weekly or monthly (e.g., Weekly Numbers, ADL, Charge-Off Balancing, Rekeys, Salesforce Balancing, DNBi Upload, etc.). Assignment based on tenure.</li> <li>Performs all other duties or special projects as assigned.</li> </ul>
Requirements: <br /> <ul> <li>Basic computer knowledge with ability to operate a keyboard for data entry.</li> <li>Working knowledge of Microsoft Office Suite with ability to create a document or simple spreadsheet.</li> <li>Good math skills with knowledge of basic accounting functions.</li> <li>Detail-oriented with item by item focus, meticulous attention to detail with ability to proofread for accuracy.</li> <li>Articulate with ability to express oneself clearly and professionally in written and oral communication.</li> <li>Adaptable with ability to switch tasks based on shifting priorities.</li> <li>Team player with a willingness to learn.</li> </ul>