Sr Manager Cloud Managed Service - Remote

Get a front-row seat to the newest products and latest innovations in the tech industry. You’ll be responsible for bringing cutting-edge technologies to a nationwide audience.

Remote, NH


<p><strong>At Connection, our purpose is simple: we connect people with technology. From hardware&mdash;PCs, printers, servers, and more&mdash;to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers&rsquo; IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we&rsquo;re a Fortune 1000 IT solutions partner operating in 174 countries around the world&mdash;still driven by that startup mentality and guided by our original purpose.</strong></p>

keywords: position summary,position details,what we do,who we are,why you should join us,teamwork,guide,skills

Full Time

Overview: <br /> <p><strong>What We Do:</strong></p> <p>We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That&rsquo;s what we do. We&rsquo;re the IT Department&rsquo;s IT Department.</p> <p>&nbsp;</p> <p><strong>Who We Are:</strong></p> <p>Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It&rsquo;s what makes Connection unique&mdash;what drives us to innovate and create technology solutions that stand apart from the crowd. We&rsquo;d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.</p> <p>&nbsp;</p> <p><strong>Why You Should Join Us:</strong></p> <p>You&rsquo;ll find supportive teammates and a rewarding career at Connection&mdash;plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees&rsquo; emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources.&nbsp;You&rsquo;ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness&nbsp;and Volunteer Time Off days.&nbsp;</p> <br /><br /><br />The Sr. Manager of Cloud Managed Services is responsible for the day-to-day operations of the hyper-scale Cloud MSP practice. The Sr. Manager leads a team of remotely located cloud engineers staffed 24x7x365 supporting Connection customers. The Sr. Manager is responsible for the successful implementation and ongoing proactive management of Connection Cloud managed services customers. The Sr. Manager utilizes a customer-centric approach, focuses on employee development, and works with other stakeholders on continuous improvement initiatives.
Responsibilities: <ul> <li>Provides technical mentorship and guidance to direct reports</li> <li>Responsible for overseeing team initiatives to include contract management, service level management, operations management, and reporting</li> <li>Acts as an escalation point for critical issues</li> <li>Defines requirements and solutions for services opportunities per request</li> <li>Develops internal processes and documentation</li> <li>Collaborates with other teams to create consistent, clear, professional content</li> </ul>
Requirements: <br /> <ul> <li>Leadership skills with demonstrated experience leading a managed or professional services engineering team</li> <li>Excellent written and verbal communication skills</li> <li>Analytical approach to resolving complex issues or opportunities</li> <li>Ability to balance priorities of multiple requirements from multiple people</li> <li>Solid understanding of ITIL processes and principles</li> <li>Advanced working knowledge of Azure and/or AWS or GCP Cloud solutions</li> </ul> <br /> <br />