Imaging Specialist Config - Corporate - TIDC TSS

With an eye for detail and a contagiously positive attitude, you’re the teammate everyone counts on to get the project buttoned up and across the finish line.

Wilmington, OH


<p><strong>At Connection, our purpose is simple: we connect people with technology. From hardware&mdash;PCs, printers, servers, and more&mdash;to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers&rsquo; IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we&rsquo;re a Fortune 1000 IT solutions partner operating in 174 countries around the world&mdash;still driven by that startup mentality and guided by our original purpose.</strong></p>

keywords: position summary,position details,technology,business knowledge,education & experience,skills

Full Time

Overview: <br /> <p>Working under general supervision of the Technical Services Project Manager, the Imaging Specialist primarily creates images per design spec provided by Solution Architect for customer requirements. The Specialist develops and documents work instruction documents (WIDs) throughout the project lifecycle, creates the test unit to ensure all components have been completed per spec. During the imaging process, the Specialist ensures the work adheres to quality measures. The Specialist provides technical support to the imaging team through the project lifecycle and maintains an image database of all customers' images and WIDs.&nbsp;</p> <p>The normal hours for this position are 6:00am to 2:30pm, Monday through Friday with overtime as needed.&nbsp;</p> <br /><br />
Responsibilities: <br /> <p><strong><u>Technology Skills:<br /><br /></u></strong></p> <ul> <li>Strong knowledge of computer hardware with the ability to correctly design and build images based on customer requirements.</li> <li>Technical aptitude with ability to absorb and apply newly learned technical skills</li> <li>Excellent knowledge of operating systems to insure proper configuration.</li> <li>Strong working knowledge of imaging software to accurately build customer images.</li> <li>Strong troubleshooting skills with ability to identify problems and quickly resolve.</li> <li>Basic knowledge of PowerShell and data capture techniques</li> </ul> <p><strong><u><br />Business Knowledge:<br /><br /></u></strong></p> <ul> <li>Advanced configuration skills with ability to assist customers in improving their business goals by delivering high-quality IT solutions.</li> <li>Excellent technical writing skills with proficiency in the development of technical documents to ensure all technicians have required information to perform image builds.</li> <li>Excellent project organizational skills.</li> <li>Proficient in technical process and procedure design.</li> <li>Excellent knowledge of Quality Assurance.</li> </ul>
Requirements: <br /> <p><strong><u>Experience and Education:<br /><br /></u></strong></p> <ul> <li>Minimum years of career experience to qualify for role: 6 years</li> <li>Total years of career experience in order to be fully proficient: 8 years</li> <li>Two-year Associate Degree or higher in electronics, information systems or commensurate job experience.</li> <li>Certifications Required: <ul> <li>CompTIA A+</li> <li>CompTIA Server + or CompTIA Network+</li> </ul> </li> </ul> <br /><br /> <p><strong><u>Other Competencies:<br /><br /></u></strong></p> <ul> <li>Strong interpersonal skills with ability to work well with all levels of the organization</li> <li>Articulate with ability to express oneself clearly and professionally in written and oral communication</li> <li>A strong work ethic for continued improvement and technical education/knowledge.</li> <li>An ability to deal with high-pressure projects and deadlines.</li> </ul>