Senior Business Process Analyst

You’re a multitasker, capable of moving a mile a minute and keeping everyone else on track. There’s an art and a science to a well-organized calendar—and nothing makes you happier than an empty inbox.

Remote, NH


<p><strong>At Connection, our purpose is simple: we connect people with technology. From hardware&mdash;PCs, printers, servers, and more&mdash;to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers&rsquo; IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we&rsquo;re a Fortune 1000 IT solutions partner operating in 174 countries around the world&mdash;still driven by that startup mentality and guided by our original purpose.</strong></p>

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Full Time

Overview: <strong>What We Do:</strong><br /><br />We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That&rsquo;s what we do. We&rsquo;re the IT Department&rsquo;s IT Department.<br /> <br /><strong>Who We Are:</strong><br /><br />Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It&rsquo;s what makes Connection unique&mdash;what drives us to innovate and create technology solutions that stand apart from the crowd. We&rsquo;d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.<br /> <br /><strong>Why You Should Join Us:</strong><br /><br />You&rsquo;ll find supportive teammates and a rewarding career at Connection&mdash;plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees&rsquo; emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You&rsquo;ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. <br /> <br /><br /><br />The Senior Business Process Analyst relies on experience and judgment to lead business process identification, analysis, and improvement efforts associated with enterprise-wide and ECommerce-specific projects, as well as strategic business transformation initiatives. The Sr. Business Process Analyst exercises independent judgment and discretion in assembling stakeholders and contributors, facilitating efforts to complete business process reengineering plans while calling upon Project Sponsors as needed. The Sr. Business Process Analyst develops new or modified processes in support of applications, platforms, and initiatives. The Sr. Analyst breaks down business processes into specific steps and defines the current "as-is" and future "to be" process flows. The Sr. Business Process Analyst executes improvement projects that deliver results such as improved customer experience or value, operational quality or productivity enhancements, growth initiatives, and delivery or cycle time improvements. The Sr. Analyst serves as a mentor to other Business Process Analysts and as a consultant or &ldquo;trusted advisor&rdquo; to business owners throughout the enterprise.
Responsibilities: <ul> <li>Leads process investigation, evaluation, and improvement efforts (&ldquo;BPI&rdquo;) associated with business projects</li> <li>Builds BPM business cases by consulting with management and department personnel to identify, define and document business needs and objectives, while assessing current operational procedures and operational gaps and problems</li> <li>Utilizes business process analysis to break down business processes into specific steps, define current and future state, identify, and document workflows, and create business requirements documentation</li> <li>Participates in collaborative efforts to define the evolution of "as-is" business processes into more effective, efficient, and compliant "to be" business processes</li> <li>Provides a comprehensive understanding of how current processes impact business operations across multiple areas; defining the impact of business requirements on upstream and downstream processes; providing insight and consultation to management on how best to integrate requirements with current systems and business processes</li> <li>Works collaboratively with the author of functional systems requirements/IT Department to ensure applications are being modified, acquired and/or created to meet business needs</li> <li>Mentors and trains Business Process Analysts to assist them with decisions or activities relating to assigned projects, and to generally improve their core skills, knowledge, and abilities</li> </ul>
Requirements: <br /> <ul> <li>Extensive knowledge and use of Business Process Modeling, Mapping, Analysis and Design</li> <li>Intermediate to advanced skills in using Microsoft Visio, Lucidchart or other diagramming/mapping software with ability to create swim lane-based Business Process Maps and workflow diagrams from scratch or via approved templates</li> <li>Advanced Microsoft Office skills to include creating presentations, creating documents in Word to include advanced formatting, and creating spreadsheets to include the use of macros</li> <li>Working knowledge of Customer Relationship Management applications (CRM) and order processing applications (ERP)</li> <li>Functional understanding of eCommerce business and operations, ideally B2B or B2G-focused</li> <li>Innovator with ability to improve existing systems/procedures which periodically result in new ideas or approaches of considerable significance</li> <li>Inquisitive information seeker with ability to ask probing questions to uncover root causes of problems</li> </ul>