Process Improv Analyst - Corporate - Business Transformation

You’re a multitasker, capable of moving a mile a minute and keeping everyone else on track. There’s an art and a science to a well-organized calendar—and nothing makes you happier than an empty inbox.

Remote, NH


<p><strong>At Connection, our purpose is simple: we connect people with technology. From hardware&mdash;PCs, printers, servers, and more&mdash;to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers&rsquo; IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we&rsquo;re a Fortune 1000 IT solutions partner operating in 174 countries around the world&mdash;still driven by that startup mentality and guided by our original purpose.</strong></p>

keywords: position summary,position details,what we do,who we are,why you should join us,operations,analysis,collaboration,management,planning,consulting,other duties,experience,proficiency,communication,problem solving,initiative,technical,skills,preferred


Overview: <p><strong>What We Do:</strong></p> <p>We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That&rsquo;s what we do. We&rsquo;re the IT Department&rsquo;s IT Department.</p> <p>&nbsp;</p> <p><strong>Who We Are:</strong></p> <p>Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It&rsquo;s what makes Connection unique&mdash;what drives us to innovate and create technology solutions that stand apart from the crowd. We&rsquo;d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.</p> <p>&nbsp;</p> <p><strong>Why You Should Join Us:</strong></p> <p>You&rsquo;ll find supportive teammates and a rewarding career at Connection&mdash;plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees&rsquo; emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources.&nbsp;You&rsquo;ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness&nbsp;and Volunteer Time Off days.&nbsp;</p> <br /><br />Working under minimal supervision of the Director, Business Transformation, the Process Improvement Analyst enables new business models, delivers innovative operational capabilities and process improvement to align Connection&rsquo;s business strategy. The Analyst supports business transformational projects that affect critical business processes. Projects include customer value offerings, quality enhancements, growth initiatives, delivery and cycle time. The Analyst breaks down simple to complex business processes into specific steps, and defines current state along with future business and system workflows. They work to automate processes or create new business process as needed to support business initiatives. The Analyst assesses organizational needs and readiness and may lead large-scale change projects in collaboration with the Sr Process Improvement Analyst, as appropriate. The Analyst plays a critical role in setting up change management designs ensuring Connection&rsquo;s business leaders have the necessary tools to execute comprehensive change plans resulting in transformational change.<br /><br />Where applicable, this position assures departmental processes are performed in compliance with applicable Sarbanes-Oxley controls.
Responsibilities: <br /> <ul> <li>Utilizes business systems analysis to break down business processes into specific steps, define current and future state of business and identify and define workflows</li> <li>Participates in collaborative efforts to define the evolution of &lsquo;as is&rsquo; business processes into more effective, efficient and compliant &lsquo;to be&rsquo; business processes. Looks to move manual processes into automated jobs using applications and software solutions both off the shelf and customized.</li> <li>Provides a comprehensive understanding of how current processes impact business operations across multiple areas; defines the impact of business requirements on upstream and downstream processes; provides insight and consultation to management on how best to integrate requirements with current systems and business processes.</li> <li>Builds Business Process Management (BPM) business cases by consulting with management and department personnel to identify, define and document business needs and objectives, while assessing current operational procedures and operational gaps and problems</li> <li>Consults and manages stakeholders to garner business optimization and transformation</li> <li>Develops a business case and justifications for the project. Determines KPIs and conducts thorough trend analysis</li> <li>Creates and maintains accurate and complete business process blueprints in both illustrative (workflow) and measured (chart) forms using results of discovery and data gathering efforts.</li> <li>Writes business requirements documents and works collaboratively with author of functional systems requirements in IT, as appropriate, to ensure enterprise applications are being changed to meet business needs</li> <li>Creates user stories, epics or user journeys as well as wireframes as needed</li> <li>Makes business process recommendations that improve service level performance, maximize customer value, drive down costs and enable better order fulfillment</li> <li>Manages problems, establishes risk mitigation and prepares alternative solutions as needed</li> <li>Creates comprehensive change management plans with actionable insights to ensure adoption of complex transformational projects</li> <li>Creates an impact analysis that determines the size and scope of the change and the people and departments affected</li> <li>Identifies and works with change champions to ensure adoption of change</li> <li>Manages business stakeholders through the change, ensuring they execute the business readiness plan.</li> <li>Determining the training needs and coordinating all training with our training department.</li> <li>Participates in efforts associated with planned process changes.</li> <li>Applies effective methodologies associated with assuring that testing efforts minimize risk of post-launch process performance issues.</li> <li>Requires tight interaction with associated IT personnel and business process workers.</li> <li>Facilitates and/or conducts User Acceptance Testing as needed</li> <li>Creates and maintains project plans for smaller initiatives</li> <li>Completes the work breakdown structure to estimate the effort of a project as needed</li> <li>Monitors progress against tasks, quickly discerns tasks that are getting behind schedule and addresses the cause of the delay</li> <li>Manages stakeholders throughout the project</li> <li>Provides status reports</li> </ul>
Requirements: <ul> <li>Proficient in Microsoft Office Word, Excel, PowerPoint, SharePoint, Project and Visio</li> <li>Experience with Customer Relationship Management Applications (CRM) and ERP order processing applications</li> <li>Practiced in IT Development Lifecycle ITIL and SDLC utilizing both Waterfall and Agile methodologies including Scrum ceremonies and practices.</li> <li>Working knowledge and skill in Jira and TFS with the ability to write user journeys, Epics, and stories, and create wireframes</li> <li>Data savvy in using tools such as Power BI, Business Objects, SQL</li> <li>Able to facilitate and implement User Acceptance Testing (UAT)</li> <li>Tech-savvy with the ability and willingness to learn new software applications</li> <li>Proficiency required for creation of business process blueprints in both illustrative (workflow) such as Visio and measured (chart) forms. Assembling process-specific data is necessary for benchmarking performance.</li> <li>Knowledge of Business Process Modeling, Mapping, Analysis and Design</li> <li>Proven experience utilizing Webex as a host/presenter</li> <li>Competent in building and documenting the BPM business case and transferring to process maps</li> <li>Influencer with the ability to act as a change agent to develop a change management plan which recommends actionable interventions that accelerate organizational change initiatives</li> <li>Strong consultation and facilitation skills with the ability to facilitate both cross-functional and group work meetings</li> <li>Discreet with demonstrated ability to work in a confidential executive environment using good judgment while acting as an ambassador for the company</li> <li>Problem solver with the ability to suggest resolutions for a wide range of highly complex, multi-disciplinary problems which must consider long-term company-wide planning.</li> <li>Adaptable with ability to switch tasks based on shifting priorities</li> <li>Analytical with ability to draw conclusions from data, systematic and rational</li> <li>Articulate with ability to express oneself clearly and professionally in written and oral communication</li> <li>Decisive with ability to make a prompt determination and substantiate decision if challenged.</li> <li>Detail-oriented with item-by-item focus, meticulous attention to detail with ability to proofread for accuracy</li> <li>Flexible with ability to work effectively in a diverse and fast-paced environment.</li> <li>Good listening skills with ability to receive information completely and understand what is being said</li> <li>Innovator with ability to improve existing systems/procedures which periodically result in new ideas or approaches of considerable significance.</li> <li>Inquisitive information seeker with ability to ask probing questions to uncover root causes of problems</li> <li>Intuitive with ability to perceive others' feelings and motives quickly from subtle signals</li> <li>Organized state of mind with ability to document activities, anticipate problems, plan schedules and monitor performance according to priorities and deadlines; ability to manage multiple projects simultaneously</li> <li>Mediator with ability to navigate groups through conflict and negotiation</li> <li>Perceptive with ability to understand the needs and values of others</li> <li>Reasoning skill with ability to define problems, collect data, establish facts and draw valid conclusions</li> </ul> <br /><br /><strong>Additional preferred competencies:<br /><br /></strong> <ul> <li>Kaizen, Lean, or six sigma certifications<strong><br /></strong></li> <li>Change Management certification</li> <li>Project Management certifications</li> <li>Root cause analysis</li> <li>Risk Management</li> <li>Data Analysis, Business Objects, reporting software</li> </ul>